Neda Joncich
Rancho Palos Verdes
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Recreation Leader II
City of Rancho Palos Verdes
11.2021 - 05.2023
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Supervised groups of up to 18 persons under age 40 from arrival through departure at end of day.
Customer Service Representative-Realtor
Re/max Estate Properties
04.1996 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for properties, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
San Pedro High School
San Pedro, CAAssociate of Arts -
LA Harbor College
Wilmington, CASkills
- Customer service skills
- Excellent Communication Skills
- Experienced Problem Solver
- Wants To Help People
Timeline
Recreation Leader II
City of Rancho Palos Verdes
11.2021 - 05.2023
Customer Service Representative-Realtor
Re/max Estate Properties
04.1996 - 01.2020
High School Diploma -
San Pedro High School
Associate of Arts -
LA Harbor College
Similar Profiles
William DeLeonWilliam DeLeon
Leasing/Assistant Property Manager at Greystar/Avana Rancho Palos VerdesLeasing/Assistant Property Manager at Greystar/Avana Rancho Palos Verdes
Padelis SakellariadisPadelis Sakellariadis
Bartender at Palos Verdes Golf ClubBartender at Palos Verdes Golf Club
Krish ThakarKrish Thakar
Photographer at Palos Verdes High School SoccerPhotographer at Palos Verdes High School Soccer
Jordan WhiteJordan White
Sales and Marketing Intern at Castle Rock WinerySales and Marketing Intern at Castle Rock Winery
Mary FriedrichMary Friedrich
Freelance Account Director at 180LAFreelance Account Director at 180LA