SOPHIA DA COSTA
Toronto
Summary
Professional and detail-oriented administrative and client service professional with experience in government services, recruitment, executive support, and office administration. Skilled in client relations, interview coordination, scheduling, record management, and handling confidential information in fast-paced environments. Strong organizational and communication skills with a proven ability to support efficient operations while delivering exceptional client service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Liaison Agent - Family Responsibility Office
Ministry of Children, Community and Social Services
04.2026 - Current
- Delivered front-line client support, addressing inquiries related to Family Responsibility Office services to enhance client understanding and satisfaction.
- Handle confidential client information and maintain accurate records in accordance with ministry policies and procedures.
- Guided clients in documentation, correspondence, and navigation of available services and processes to facilitate access to necessary resources.
- Managed daily administrative operations, ensuring professionalism in a high-volume environment to maintain service quality and client trust.
Recruitment & Administrative Coordinator
HR Connects
01.2025 - 10.2025
- Supported recruitment and administrative operations remotely, ensuring seamless coordination across teams.
- Screened resumes, coordinated interviews, and communicated with candidates throughout the hiring process.
- Managed scheduling, data entry, document preparation, and organized employee records to streamline administrative functions.
- Improved internal processes to enhance efficiency in day-to-day business operations and workflow management.
Executive Assistant
PSR Brokerage
01.2021 - 01.2024
- Prepared CMAs, listing packages and buyer packages, and other reports.
- Booked appointments and tracked confirmations, following up where required.
- Booked appointments and tracked confirmations.
- Coordinated listing property set up and preparation.
- Planned and assisted in organizing events.
- Attended meetings and recorded meeting minutes.
- Assisted and conducted in person and phone interviews to assess applicants' knowledge, skills, experience and aptitudes.
- Attended meetings and documented minutes to provide accurate records for future reference.
- Collected, sorted and distributed mail, messages and courier deliveries.
Branch Administrator
PSR Brokerage
10.2017 - 01.2021
- Loaded and edited listings on TREB and inter-boards to ensure accurate representation of properties.
- Scheduled and confirmed appointments via Broker Bay.
- Answered phones and emails, addressing inquiries to enhance client satisfaction.
- Prepared offers and related documents using WebForms.
- Supervised front desk staff, ensuring smooth daily operations.
- Developed and implemented efficient filing systems for branch documents, improving organizational processes.
Administrative Assistant
GTA Designs
01.2015 - 09.2017
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests promptly to ensure customer satisfaction.
- Maintained the reception area in a neat and organized fashion.
- Organized reception area daily to ensure a welcoming environment for visitors.
- Managed invoices and accounts receivable, ensuring timely processing and accurate financial records.
- Tracked job statuses and maintained accurate records to support project management and enhance team communication.
Sales Associate / Customer Service
Zoom Rent A Car
03.2012 - 01.2015
- Handled incoming calls and coordinated rentals for new clients.
- Responsible for answering incoming calls and arranging rentals for new clients.
- Prepared rental forms and obtained customer signatures and required documentation.
- Maintained organized workspace, supporting management in efficient operations.
- Trained new staff members on procedures related to car rentals.
- Delivered excellent customer service, contributing to high customer satisfaction.
Education
Central Commerce Collegiate
Toronto, ONSkills
- Client Relations & Customer Service
- Recruitment & Interview Coordination
- Office Administration & Operations
- Remote Administrative Support
- Calendar Management & Scheduling
- Microsoft Office & Excel
- Data Entry & Record Management
- Document Preparation & Filing
- Accounts Receivable & Expense Tracking
- Problem Solving & Organization
Certification
First Aid Certification
Languages
- Spanish
- Portuguese, Professional Working Proficiency
- Spanish, Limited Working Proficiency
Timeline
Client Liaison Agent - Family Responsibility Office
Ministry of Children, Community and Social Services
04.2026 - Current
Recruitment & Administrative Coordinator
HR Connects
01.2025 - 10.2025
Executive Assistant
PSR Brokerage
01.2021 - 01.2024
Branch Administrator
PSR Brokerage
10.2017 - 01.2021
Administrative Assistant
GTA Designs
01.2015 - 09.2017
Sales Associate / Customer Service
Zoom Rent A Car
03.2012 - 01.2015
Central Commerce Collegiate