Nishka Abrol
Vancouver,Canada
Summary
Customer service and retail professional with 2+ years’ experience in cafés, wellness, and client support. Proven ability to handle 80–100 daily transactions, build repeat customer relationships, and thrive in fast-paced environments. Energetic, dependable, and available for full-time, evenings, and weekends.
Overview
4
4
years of professional experience
Work History
Pet Care & Client Support
Rover
11.2024 - Current
- Delivered 100+ pet care sessions for 10 repeat clients, maintaining 95% rebooking rate.
- Managed client schedules, progress updates, and special requests with accuracy.
- Ensured clear communication via phone, text, and platform messaging.
- Provided daily exercise, feeding, and medication support for pets, following owner instructions closely.
- Built trust with clients by giving timely photo and message updates, resulting in positive reviews and referrals.
- Adapted to pets with unique needs (puppies, senior dogs, anxious pets) while ensuring safety and comfort.
- Maintained clean, safe environments in homes and outdoor spaces during pet care sessions.
- Coordinated multiple bookings at once, demonstrating strong time management and reliability.
Independent Consultant
Arbonne
10.2024 - Current
- Assisted 25+ clients with product selection, ordering, and personalized follow-up.
- Achieved 40% repeat sales rate through proactive communication and loyalty-building.
- Processed orders accurately and resolved client inquiries within 24 hours.
- Guided clients on product knowledge (skincare, wellness items), ensuring informed purchases.
- Built and maintained long-term customer relationships through consistent check-ins and tailored recommendations.
- Tracked inventory and order histories to anticipate client needs and ensure smooth repeat sales.
- Managed scheduling, invoices, and customer records independently, demonstrating strong organizational skills.
- Used social media literacy (Instagram, TikTok, Canva) to share promotions and engage new clients online.
Retail Sales Associate
Aerie By American Eagle
12.2025 - 01.2026
- Delivered friendly, body-positive customer service while assisting customers with sizing, fit, and product selection
- Cash-trained and confident handling POS transactions, returns, and exchanges
- Supported online order pickups, in-store fulfillment, and inventory lookups
- Assisted with shipment processing, restocking, and floor organization during peak traffic
- Maintained a calm, helpful presence during busy periods and adapted quickly to customer needs
- Collaborated with team members to ensure smooth daily store operations
Event Sales
The Brownie Blondie
11.2025 - 12.2025
- Sold holiday baked goods (Christmas brownies) in a high-traffic night market environment
- Handled cash and digital payments accurately during busy evening hours
- Followed FoodSafe standards for food handling, storage, and cleanliness
- Engaged customers with a friendly, approachable sales style to drive impulse purchases
- Worked efficiently in cold, fast-paced conditions while maintaining positive energy
Team Member
Heal Wellness Cafe
05.2025 - 08.2025
- Prepared 50+ smoothies, acai bowls, and wellness items daily with consistent quality.
- Supported a team serving 200+ customers per day in a high-volume, fast-paced environment.
- Greeted guests warmly, answered menu questions, and offered personalized recommendations.
- Handled POS transactions, cash, and card payments accurately.
- Assisted with stocking, restocking, and prep work, ensuring ingredients were always ready.
- Maintained cleanliness of workstations and dining area in line with health & safety regulations.
- Collaborated with teammates to keep operations smooth during peak rushes.
- Learned and promoted wellness-focused menu knowledge, building product confidence and upselling.
Barista
University Boulevard Café (UBC)
04.2022 - 03.2023
- Crafted espresso beverages, specialty lattes, teas, and baked goods while maintaining consistency and quality.
- Learned and applied latte art techniques to enhance presentation and customer experience.
- Prepared and baked pastries and grab-and-go food items, ensuring freshness and timely availability.
- Processed 40–50 transactions per shift with zero cash errors, balancing cash drawer daily.
- Greeted and served a diverse student and faculty clientele, providing efficient and friendly service.
- Trained 3 new team members on café procedures, drink recipes, and customer service standards.
- Maintained a clean, organized workspace and followed strict food safety regulations.
- Assisted with inventory counts and restocking, helping reduce waste and maintain supply levels.
- Recognized by manager for reliability and ability to perform under peak rush periods.
Education
Bachelor of Arts - Educational Psychology, Minor: Sociology
University of British Columbia
Vancouver, BC05.2026
Skills
- POS Systems & Cash Handling
- Client Relations & Customer Service
- Time Management & Scheduling
- Inventory Support & Stocking
- Conflict Resolution & Problem Solving
- Barista Skills (espresso, latte art, baking)
- Smoothie & Wellness Preparation
- Food Safety & Cleanliness Standards
- Team Collaboration & Training New Team Members
- Interpersonal Communication & Guest Support
- Microsoft Word & Google Workspace
- Canva & Social Media Literacy (Instagram, TikTok, Pinterest)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Retail Sales Associate
Aerie By American Eagle
12.2025 - 01.2026
Event Sales
The Brownie Blondie
11.2025 - 12.2025
Team Member
Heal Wellness Cafe
05.2025 - 08.2025
Pet Care & Client Support
Rover
11.2024 - Current
Independent Consultant
Arbonne
10.2024 - Current
Barista
University Boulevard Café (UBC)
04.2022 - 03.2023
Bachelor of Arts - Educational Psychology, Minor: Sociology
University of British Columbia