Sophia Basso
Huntington Beach
Summary
Dynamic and detail-oriented Hostess who excels in customer service and effective multitasking. Skilled in managing reservations and enhancing guest engagement, I consistently resolved inquiries to ensure satisfaction, contributing to a welcoming atmosphere and streamlined operations during peak hours. Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Thrives in fast-paced settings and excels in managing guest interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Huntington Beach, CA
09.2023 - 08.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using electronic booking systems.
- Coordinated with servers to optimize table turnover and enhance guest experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved guest inquiries and concerns efficiently to ensure satisfaction.
- Collaborated with management to streamline seating processes during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Huntington Beach High School
Huntington Beach, CABusiness Management
California State University, San Marcos
San Marcos, California, CA05-2029
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Guest engagement
- Complaint handling
- Table bussing
- Safe food handling
Certification
Academic Applications of AI (AAAI) for Students
Timeline
Hostess
09.2023 - 08.2025
High School Diploma -
Huntington Beach High School
Business Management
California State University, San Marcos