Soorya Bramhan
Scarborough,ON
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Lead Generation Specialist
Sunnyside Windows & Eves Cleaning
Toronto, Ontario
08.2024 - 12.2024
- Implemented effective lead-generation strategies, consistently making a high volume of cold calls daily to identify potential clients.
- Educated new customers on product offerings, driving informed purchasing decisions and fostering trust.
- Maintained strong client relationships through clear communication, ensuring high levels of customer satisfaction and loyalty.
- Conducted in-depth research to identify and target prospective customers, contributing to the achievement of business development goals.
District Leader
Primerica
Toronto, Ontario
09.2023 - 05.2024
- Maintained strong client relationships through clear communication, ensuring high levels of customer satisfaction and loyalty.
- Trained and mentored junior recruiters, enhancing their ability to interview and qualify candidates effectively, contributing to improved hiring success rates.
- Provided clear and detailed explanations of job responsibilities, compensation, and benefits, ensuring candidates were well-informed throughout the hiring process.
- Reviewed resumes, conducted in-depth phone screens, and efficiently managed candidate pipelines to meet recruitment targets.
Non-Filer Officer
Canada Revenue Agency
05.2023 - 08.2023
- Coordinated cross-departmental projects to achieve company objectives.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Customer Care Specialist
SP Data Digital
Toronto, Ontario
11.2022 - 05.2023
- Developed strategic plans to address challenges in efficiency, cost management, and profitability, delivering actionable solutions to optimize performance.
- Fostered a collaborative and professional work environment by maintaining positive relationships with staff and management.
- Conducted thorough assessments of company operations to ensure compliance with safety standards and regulatory requirements.
- Delivered prompt and courteous responses to customer inquiries and complaints, enhancing satisfaction and retention.
Team Lead
Nespresso
Toronto, Ontario
04.2022 - 11.2022
- Communicated team progress and challenges to senior management with clarity and consistency, ensuring alignment with organizational goals.
- Developed and executed recognition programs and performance-based incentives, driving a measurable increase in team morale and productivity.
- Established and monitored key performance indicators (KPIs) to optimize team efficiency and deliver continuous improvements.
- Performed inventory counts, resolved discrepancies swiftly, and maintained precise system records through detailed documentation processes.
Shift Manager
Wendy's
Toronto, Ontario
09.2017 - 04.2022
- Directed production activities, motivating employees to consistently meet quality and performance specifications.
- Accurately documented receipts, tracked employee hours, and monitored inventory movements to ensure operational efficiency.
- Evaluated personnel performance to identify and promote high-potential team members, strengthening leadership pipelines.
- Monitored stockroom orders and restocked shelves to maintain optimal inventory levels and prevent shortages.
Education
BBA - Business Analytics
Seneca College of Applied Arts And Technology
08-2023
BBA - Business
Seneca College of Applied Arts And Technology
04-2022
Skills
- Strategic Planning
- Team Motivation
- Conflict Resolution
- Process Optimization
- Customer Satisfaction
Certification
- IFIC LICENSE Investment Funds Institute of Canada Sep 2023 - Present
- LLQP LICENSE Life License Qualification Program Jan 2020 - Present
- CPR/AED/FIRST AID CPR/AED/First Aid Certification Jul 2022 - Jul 2025
- FOOD SAFETY Manager Food Safety Certification Feb 2020 - Feb 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Lead Generation Specialist
Sunnyside Windows & Eves Cleaning
08.2024 - 12.2024
District Leader
Primerica
09.2023 - 05.2024
Non-Filer Officer
Canada Revenue Agency
05.2023 - 08.2023
Customer Care Specialist
SP Data Digital
11.2022 - 05.2023
Team Lead
Nespresso
04.2022 - 11.2022
Shift Manager
Wendy's
09.2017 - 04.2022
- IFIC LICENSE Investment Funds Institute of Canada Sep 2023 - Present
- LLQP LICENSE Life License Qualification Program Jan 2020 - Present
- CPR/AED/FIRST AID CPR/AED/First Aid Certification Jul 2022 - Jul 2025
- FOOD SAFETY Manager Food Safety Certification Feb 2020 - Feb 2025
BBA - Business Analytics
Seneca College of Applied Arts And Technology
BBA - Business
Seneca College of Applied Arts And Technology
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