Soorya Bramhan
Scarborough,Canada
Summary
Results-oriented Business Analytics graduate with a robust background in financial services, client relations, team leadership, and sales. Adept at leveraging analytical insights to optimize operational efficiency and drive revenue growth. This includes exceptional communication, problem-solving, and leadership skills to achieve organizational goals and deliver superior client service.
Performance-driven Lead Generation Specialist adept at cold calling, pre-screening for qualification and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations.
Eager to develop and advance professionally into a more challenging position. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Generation Specialist
Sunnyside Window & Eaves Cleaning
08.2024 - Current
- Made average of 200 outbound and inbound calls per day.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Created engaging content tailored specifically for target audience segments, increasing interest in products and services offered.
District Leader
Primerica
01.2020 - Current
- Created targeted professional development opportunities based on identified needs within the workforce, resulting in enhanced teacher effectiveness across the district.
- Oversaw the hiring process for new staff, ensuring a diverse and highly qualified team of educators.
- Championed the use of technology in classrooms, providing training and support for teachers to effectively integrate digital tools into their instruction.
- Collaborated with community stakeholders to ensure the needs of all students were met in district planning and decisionmaking.
- Enhanced district performance by implementing data-driven strategies and streamlining processes.
- Ensured compliance with state regulations, maintaining accurate records, reporting, and documentation as required.
- Promoted ongoing collaboration among staff members through cross-functional teams focused on shared goals for student achievement.
Door-to-Door Sales Representative
Boost Business Solutions
06.2024 - 08.2024
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Met or exceeded sales quotas 3 months out of 3.
Non-Filer Officer
Canada Revenue Agency
05.2023 - 08.2023
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Telesales Representative
SP Data Digital
11.2022 - 05.2023
- Achieved sales targets by effectively promoting and selling a range of products and services, utilizing strong customer needs analysis and product knowledge
- Provided prompt and efficient resolution of customer inquiries, ensuring high levels of customer satisfaction and retention
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
Team Lead
Nespresso
04.2022 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Shift Manager
Wendy’s
09.2017 - 04.2022
- Supervised daily restaurant operations, ensuring adherence to food safety protocols, operational standards, and customer service excellence
- Trained and mentored team members to foster a positive work environment and achieve performance goals
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Business Analytics – Certification -
Seneca College
Toronto, ON08.2023
General Business – Business Diploma -
Seneca College
Toronto, ON04.2022
Skills
- Accurate data entry, Customer Service-Oriented, Outbound Calling, Research and reporting
- Building rapport, Goal-Oriented, Persuasion techniques, Objection handling
- Work Coordination, Report Writing, Strategic Planning, Innovation and Creativity
- Inbound and outbound calls, Call Management, Service Sales
- Customer Focus, Coaching and Mentoring, Performance monitoring, Employee Training
- Performance Improvement, Cash Handling, Decision-Making, Customer service focus
Websites
Certification
- Investment Funds Institute of Canada (IFIC) License, 09/01/23, Present
- Life License Qualification Program (LLQP) License, 01/01/20, Present
- CPR/AED/First Aid Certification, 07/01/22, Present
- Manager Food Safety Certification, 02/01/20, Present
References
Available Upon Request
Languages
English
Native or Bilingual
Timeline
Lead Generation Specialist
Sunnyside Window & Eaves Cleaning
08.2024 - Current
Door-to-Door Sales Representative
Boost Business Solutions
06.2024 - 08.2024
Non-Filer Officer
Canada Revenue Agency
05.2023 - 08.2023
Telesales Representative
SP Data Digital
11.2022 - 05.2023
Team Lead
Nespresso
04.2022 - 10.2022
District Leader
Primerica
01.2020 - Current
Shift Manager
Wendy’s
09.2017 - 04.2022
Business Analytics – Certification -
Seneca College
General Business – Business Diploma -
Seneca College
- Investment Funds Institute of Canada (IFIC) License, 09/01/23, Present
- Life License Qualification Program (LLQP) License, 01/01/20, Present
- CPR/AED/First Aid Certification, 07/01/22, Present
- Manager Food Safety Certification, 02/01/20, Present
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