ASANTE YEBOAH KWAKU
Toronto,ON
Summary
Results-driven professional with a strong background in sales, marketing, logistics, security operations, and customer service across diverse industries. Proven experience in client relationship management, team leadership, delivery operations, and on-site security, with a consistent record of maintaining high service standards and customer satisfaction. Skilled in communication, data analysis, inventory coordination, and operational planning. Currently completing a Business Marketing Diploma, with graduation forthcoming, and holds multiple certifications, including Security Guard, Smart Serve, First Aid/CPR, and commercial driving licenses. Recognized for reliability, adaptability, and effectiveness in fast-paced, client-facing environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flex Delivery Part-Time Driver
FedEx
Ontario
10.2024 - Current
- Efficient delivery of general merchandise in and outside the Greater Toronto Area and Markham.
- Effective maintenance and on-track client delivery satisfaction which leads to high Google performance ratings for the company.
- Proper communication with dispatchers and other drivers using onboard radios or computers.
- Engaging the services of other employees to effectively load and offload trucks.
On-site Security
Securedgard Protection Inc
Ontario
07.2024 - Current
- Keeping an eye out for dangers and possible breaches to the security of general gatherings within Delta Bingo & Gaming facilities in and around Barrie and Oakville.
- Supporting move-in and move-out and overseeing guard assistance in commercial shops, apartments, and plazas.
- Conducting on-site patrols after regular business hours, turning on door alarms, and visually inspecting firefighting appliances at commercial properties.
- Securing whole structures and parking areas, as well as escorting people to and from major events.
Seasonal Truck Driver
Tire Hotel
Ontario
03.2023 - Current
- Efficient delivery of tires to car dealerships and auto service centers in and outside the GTA.
- Effective maintenance and on-track client delivery satisfaction which leads to high Google performance ratings for the company.
On-site security staff
SecurTrust Protection
Ontario
12.2023 - 08.2024
- Conducted clean desk patrols after regular business hours and visually inspected firefighting appliances at commercial properties.
- Secured whole structures and parking areas, as well as escorting people to and from major events.
Marketing Executive
Team Nhyira Global Photography and Videography
, Ontario
06.2022 - 08.2024
- Set up and contacted potential and existing customers virtually and in person.
- Effectively handled customer questions, inquiries, and complaints leading to high customer satisfaction ratings for the organization.
- Ensured good teamwork skills with other employees which created better employee retention.
- Employed modern MS tools to plan and schedule daily, weekly, and monthly reports.
- Utilized unique and vivid communication tools to guarantee better leading to clientele satisfaction.
Truck Driver
National Diabetes Canada
07.2023 - 01.2024
- Delivered procurement and supply items in a safe and timely manner.
- Communicated constantly between warehouse and clients for transporting goods and materials over long distances.
- Effectively Handled client deliveries and pickups leading to better work ratings for the organization.
- Planned various travelling logistics and obtained the required documentation to transport goods.
Sales and Packaging Team Leader
Emseal LLC
Vaughan, Ontario
08.2022 - 07.2023
- Collaborated with other team members in the tracking of imports and exports inventory, which led to 80 per cent weekly consumer satisfaction.
- Effectively disposed of leftover packing waste and stored materials in the appropriate places, which led to a 15% waste reduction for the organization.
- Led a team of seven to consistently processing and packing orders, which resulted in 40-45 daily packaging.
- Acted as a backup Forklift driver in charge of packing and arranging heavy-weighted consignments.
Concierge Security staff
Omega Premier Security Limited
Ghana
07.2020 - 11.2021
- Provided mobile patrol security at the front gates of 'gated communities' such as East Legon Hills and Trassacco Valley Estate.
- Ensured continuous vigilance for threats, suspicious behaviour, and potential compromises to the safety of assigned hotel facilities.
- Supporting move-in and move-out processes, as well as overseeing communal spaces such as party rooms and recreational amenities.
- Performing visual inspections on firefighting appliances, activating door alarms, and conducting clean desk patrols beyond regular working hours.
Sales Manager
Veronica Sasa Pharmaceutical Limited
03.2016 - 05.2019
- Effectively developed a sales strategy to achieve the shop revenue target of 30% for 3 consecutive years.
- Accurately prepared and delegated responsibilities for a sales team of 12 for customer reports and bills.
- Engaged in preparing and uploading stock files for daily and monthly imports and exports of chemicals.
- Partnered with top management to plan and execute sales performance and recommended improvements, which led to 40% shop success.
Education
Business Marketing Diploma -
Humber Institute of Technology and Advanced Learning
Canada09.2022
Skills
- Team collaboration
- Route planning
- Onboard communication
- Delivery tracking
- Safety compliance
- Customer relationship management
- Conflict resolution
- Business management
- Punctual and reliable
- Processes and procedures
- Strategic planning
- Time management
- Bilingual (English & Twi)
Volunteer Experience
- The Education for All Foundation, 10/20 - 08/22, Executive Member, Conducting constant guidance and counselling sessions to encourage parents to send their children to school., Creating public awareness programs on the need for an all-inclusive education in Ghana., Providing books and other learning materials to school-going children from deprived communities.
- Okyeman Youth Association (OYA), 01/19 - 08/22, Member, Employing the use of social media to create public awareness and discuss important policies of government affecting the youth., Participating in an annual walkathon to fight for the 'Right to Quality Education' for people in underprivileged communities., Collaborating with other members to write articles in the national newspapers on topics ranging from hunger alleviation to youth empowerment which led to a major review of the government policy known as the Livelihood Empowerment and Poverty Alleviation Program (LEPAP).
Certification
- Smart-Serve Certificate
- License GZ for Driving
- CPR and First-Aid Certificate, 2024
- Forklift and Truck License
- Individual Security Guard Certificate, Ontario Ministry of the Solicitor General, 2025
References
Provided Upon Request
Timeline
Flex Delivery Part-Time Driver
FedEx
10.2024 - Current
On-site Security
Securedgard Protection Inc
07.2024 - Current
On-site security staff
SecurTrust Protection
12.2023 - 08.2024
Truck Driver
National Diabetes Canada
07.2023 - 01.2024
Seasonal Truck Driver
Tire Hotel
03.2023 - Current
Sales and Packaging Team Leader
Emseal LLC
08.2022 - 07.2023
Marketing Executive
Team Nhyira Global Photography and Videography
06.2022 - 08.2024
Concierge Security staff
Omega Premier Security Limited
07.2020 - 11.2021
Sales Manager
Veronica Sasa Pharmaceutical Limited
03.2016 - 05.2019
Business Marketing Diploma -
Humber Institute of Technology and Advanced Learning