Sonya Fiwka
St. John's
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
Work History
Waitress/Server
Swiss Chalet Restaurant
05.2001 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Dining Room Supervisor
Swiss Chalet Restaurant
05.2001 - 10.2010
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
- Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
Education
High School Diploma -
Brother Rice HighSchool
St. John's, NL06.1992
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Excellent Communication
Languages
English
Full Professional
References
Joanne Holwell (Manager Swiss Chalet) 709-690-6430
Pam Pike 709-730-1926
Timeline
Waitress/Server
Swiss Chalet Restaurant
05.2001 - Current
Dining Room Supervisor
Swiss Chalet Restaurant
05.2001 - 10.2010
High School Diploma -
Brother Rice HighSchool
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