Carmella Corby
Montreal,QC
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
28
28
years of professional experience
2001
2001
years of post-secondary education
Work History
Waitress/Server
MTL Yardie & MTL Bagel
Montreal, Quebec
05.2024 - 02.2026
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Delivered food and drinks promptly to ensure customer satisfaction.
- Maintained cleanliness and organization of tables and dining areas.
- Assisted in training new waitstaff on service protocols and menu items.
- Handled cash transactions and processed payments efficiently at the register.
- Collaborated with kitchen staff to manage special requests and dietary restrictions.
- Managed multiple tables while providing attentive service to all guests.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Customer Service Representative
NORDIA Inc
Montreal
10.2022 - 12.2023
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service delivery efficiency.
- Educated customers on product features and services effectively.
- Handled complaints with professionalism and empathy at all times.
- Coordinated with various departments to resolve complex customer issues.
- Maintained a positive attitude while managing high call volumes daily.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Stay at Home Parent
Myself
Montreal, QC
12.2021 - 10.2023
Medical Receptionist
SANTE Mont Royal
Montreal, QC
08.2019 - 12.2021
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated communication between patients and healthcare providers effectively.
- Handled patient check-ins and check-outs with accuracy and professionalism.
- Maintained electronic health records using industry-standard software systems.
- Organized medical supplies and maintained cleanliness in reception area consistently.
- Provided exceptional customer service to enhance patient experience daily.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed referrals for specialist care when requested by physicians or patients.
Stay at Home Parent
Myself
Montreal, QC
09.2016 - 08.2019
- Organized daily schedules for children's activities and educational tasks.
- Managed household budgets and expenses efficiently.
- Facilitated communication between family members to resolve conflicts.
Head Cashier/Waitress
MTL Bagel
Montreal, QC
09.2014 - 11.2016
- Managed cash register operations during peak business hours.
- Trained new cashiers on customer service and register systems.
- Processed customer transactions accurately and efficiently.
- Managed food and beverage orders efficiently during peak hours.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions accurately at the end of shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server/waitress
Brossard Bagel
Montreal, QC
09.2007 - 08.2012
- Provided excellent customer service in fast-paced dining environment.
- Took orders accurately and communicated with kitchen staff efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
Caregiver, Special Needs
Miriam Nursing home
Montreal, QC
09.2006 - 12.2007
- Assisted residents with daily living activities and personal care needs.
- Monitored health and behavior of special needs residents throughout shifts.
- Collaborated with healthcare teams to develop personalized care plans.
Waitress
Tasty Food Pizza
Montreal, QC
05.2004 - 11.2005
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders efficiently at the counter.
- Maintained cleanliness and organization of dining area and kitchen.
Waitress
Ma’s Place Restaurant
Montreal, QC
08.2000 - 11.2004
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders efficiently at the counter.
- Maintained cleanliness and organization of dining area and kitchen.
Cashier/Server
YAGEL Bagel
Montreal, QC
07.1998 - 07.2000
- Processed customer transactions efficiently and accurately at local bagel shop.
- Maintained cleanliness and organization of cashier station and surrounding area.
- Assisted customers with menu selections and provided product recommendations.
Education
Wagar High School
Montreal, QCSkills
- Customer service
- Order accuracy
- POS system operation
- Cash handling
- Customer relationship management
- Team collaboration
- Service efficiency
- Complaint resolution
- Time management
- Effective communication
- Attention to detail
- Stress management
- Strong multitasking
- Payment processing
- Dining customer service
- Safe food handling
- Accurate money handling
- Physical stamina
- Reliability and punctuality
Languages
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
Waitress/Server
MTL Yardie & MTL Bagel
05.2024 - 02.2026
Customer Service Representative
NORDIA Inc
10.2022 - 12.2023
Stay at Home Parent
Myself
12.2021 - 10.2023
Medical Receptionist
SANTE Mont Royal
08.2019 - 12.2021
Stay at Home Parent
Myself
09.2016 - 08.2019
Head Cashier/Waitress
MTL Bagel
09.2014 - 11.2016
Server/waitress
Brossard Bagel
09.2007 - 08.2012
Caregiver, Special Needs
Miriam Nursing home
09.2006 - 12.2007
Waitress
Tasty Food Pizza
05.2004 - 11.2005
Waitress
Ma’s Place Restaurant
08.2000 - 11.2004
Cashier/Server
YAGEL Bagel
07.1998 - 07.2000
Wagar High School