Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonny Bigras-Dewan

Montreal,Canada

Summary

Dedicated and ambitious university student with a passion for psychology and genuine curiosity about people. Driven by an unwavering commitment to becoming a clinical psychologist. Gained valuable insights and skills from diverse industries and extensive 7-year experience as an air cadet. Honed abilities in teamwork, effective communication, and leadership, essential qualities for success in the field of psychology.

Overview

7
7
years of professional experience

Work History

Personal Banking Representative

TD
05.2023 - 01.2024
  • Dedicated to ensuring exceptional customer experiences, I prioritize warmly welcoming clients and mastering the knowledge needed to fulfill their diverse banking needs
  • My approach involves adeptly following procedures, ensuring compliance, and offering tailored advice to help clients discover products aligned with their financial goals
  • Proficient in managing cash transactions-handling withdrawals, deposits, and transfers-while steadfastly maintaining compliance standards to safeguard both customers and the bank from potential risks
  • Main achievements: Performing at 300% my expected goal during fiscal year 2023
  • (Placing top 5 out of 250 other PBA's in QC
  • Leading the E-sign initiation program -> Teaching my coworkers how to use my E-sign in order to make our branch waste less paper and make our team operate more efficiently.

Administration and Sales Intern

SunLife
08.2022 - 12.2022
  • During my time at SunLife, I worked under an insurance advisor and helped them conduct their business
  • On the client side, I had to make sure that clients were happy with their current insurance policies and that they were having a positive experience with our company overall
  • On the sales side, I had to reach out to potential client through cold calls and leads in order to see if some of our products would suit their needs
  • I also took care of all the administration which entailed ensuring that documents were properly made, signed and complied to its respective regulations.

Customer Service Representative

Domino's Pizza
12.2018 - 12.2022
  • While studying, I pursued part-time roles at Domino's, both in-store and as a delivery driver, to support myself financially
  • This experience provided a dynamic environment where I mastered the art of handling diverse customer interactions, navigating from assisting homeless individuals to managing challenging situations with dissatisfied customers
  • Adapting swiftly to varied scenarios while maintaining efficiency was integral to my role, honing my ability to multitask effectively.

Warrant Officer First Class

Air Cadet League of Canada - National Office
12.2016 - 12.2022
  • Engaging with the Air Cadet program from the age of 12, I honed invaluable skills in leadership, motivation, and efficient time management during my 7-year tenure
  • This experience significantly enriches my approach to every pursuit in my adult life
  • As I progressed, I assumed leadership of a squadron comprising 50+ cadets, overseeing their commitment to weekly training, upholding squadron regulations, and fostering a culture steeped in our core values
  • Main achievements: Receiving the Legion and Strathcona medals
  • Completing 6-weeks: Sports Instructor Program.

Education

Bachelor of Arts - Psychology

McGill University
Montreal, QC
04.2027

GED -

Marianopolis College
Westmount, QC
06.2023

High School Diploma -

Collège Regina Assumpta
Montréal, QC
06.2022

Skills

Branch operations

Financial product knowledge

Cash Handling Accuracy

Customer Complaint Resolution

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Banking Representative

TD
05.2023 - 01.2024

Administration and Sales Intern

SunLife
08.2022 - 12.2022

Customer Service Representative

Domino's Pizza
12.2018 - 12.2022

Warrant Officer First Class

Air Cadet League of Canada - National Office
12.2016 - 12.2022

Bachelor of Arts - Psychology

McGill University

GED -

Marianopolis College

High School Diploma -

Collège Regina Assumpta

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Sonny Bigras-Dewan