Soniya Awasthi

Project: CIAM 2.0 Fraud Risk Decisioning and FICO Integration:

• Support the CIAM 2.0 fraud-risk decisioning program integrating customer authentication journeys with FICO, Odyssey, TMX, BioCatch, DSAP, Visual Studio.
• Elicit and analyze business and system requirements, facilitate stakeholder discussions, and translate decisions into JIRA user stories, acceptance criteria, mapping workbooks, process flows, and implementation-ready rules.
• Define event and field mappings for journey start, journey end, authentication activity, risk assessment, aggregate, and historical events sent from CIAM and Odyssey to FICO.
• Document transformation rules, source paths, hierarchy, data types, mandatory indicators, maximum lengths, defaults, and field-level rationale for CIAM and FICO integrations.
• Review FICO XSD changes and request-exclusion rules, including UI visibility behavior based on response status codes, and assess impacts to existing mappings and downstream processing.
• Coordinate with product owners, architects, developers, QA teams, and vendor stakeholders to resolve mapping gaps, confirm technical feasibility, and document decisions and open questions.
• Participate in sprint planning, refinement, daily stand-ups, reviews, and retrospectives; prepare concise story walkthroughs and track action items through completion.
• Support functional validation and BA verification by reviewing payloads, API behavior, test scenarios, and expected results across authentication and risk-assessment workflows.
• Maintain traceable, audit-ready documentation in JIRA, Confluence, and Excel, and update mapping artifacts as schemas, stakeholder decisions, and release requirements evolve.

• Supported project intake by gathering initial requirements, triaging requests, clarifying dependencies, and coordinating with business and technical stakeholders.
• Created BRDs, process flows, user stories, and acceptance criteria for banking capabilities including onboarding, transactions, and document management.
• Conducted impact assessments and gap analyses to ensure proposed solutions aligned with business objectives, regulatory needs, and compliance standards.
• Collaborated with development, QA, and data engineering teams to validate API-based workflows and ensure accurate data mapping across backend platforms.
• Led UAT, regression, and compatibility testing; tracked issues and defects in JIRA and maintained supporting documentation in Confluence and Lucidchart.
• Created Excel dashboards and templates for status reporting and defect metrics, supported post-implementation activities, and maintained audit-ready project records.
• Participated in Agile ceremonies, backlog grooming, and sprint planning, and supported RFP and vendor evaluation activities to align solutions with business needs.

• Authored user stories, acceptance criteria, and RTMs in JIRA and Confluence, using SQL validation to maintain traceability through testing and defect triage.
• Created user guides, training content, and end-user walkthroughs to support rollout and adoption.
• Prepared BRDs and SRDs, designed process flows in Visio and Lucidchart, and facilitated Agile ceremonies to refine changes and align teams.

• Created process flows, data mappings, use cases, BRDs, and SRDs to support solution design and end-user workflows.
• Wrote SQL queries for data validation and exploratory analysis across large data sets to support prioritization and risk decisions.
• Used Visio, Excel, Microsoft 365, Access, PowerPoint, and Google Sheets to analyze findings and communicate updates to stakeholders.

• Participated in daily Scrum, sprint reviews, and planning sessions while serving as SME for platform integration and BA verification cycles.
• Prepared UAT test cases, test plans, process flows, fit-gap analyses, and execution status reports for business and QA stakeholders.
• Executed manual, functional, regression, integration, GUI, and compatibility testing across Windows, macOS, Android, iOS, browsers, phones, tablets, and iPads.
• Wrote SQL queries to validate data, documented defects in JIRA, and communicated project status across business, development, and QA teams.

• Facilitated JAD sessions and gathered requirements for the healthcare claims-payment platform, aligning stakeholders on scope.
• Performed fit-gap analysis and documented processes and flowcharts to clarify solution gaps and handoffs.
• Coordinated with developers, analysts, and subject-matter experts to resolve questions, support delivery, and maintain project alignment.

• Facilitated JAD sessions and gathered business requirements for Medicare applications, translating discussions into BRDs, functional specs, and acceptance criteria.
• Coordinated with users, business analysts, developers, and client IT managers to document meeting notes, track project status, and surface delivery risks.
• Analyzed Pega 7.1 business rules, validation rules, and workflows for Medicare, underwriting, claims, and benefits processes.
• Created process flows, routing rules, and traceability matrices to connect business needs with technical delivery and testing.
• Supported verification, validation, UAT, and downstream-system mapping for the wealth and insurance project, including pricing-tool integration.

• Facilitated JAD sessions, interviews, and stakeholder workshops to capture detailed requirements for the revenue and forecast tool.
• Drafted BRDs, functional documents, user stories, and acceptance criteria using JIRA and Confluence to support delivery.
• Created process flows, activity diagrams, and business models in Visio to clarify requirements and current-state workflows.

• Explained payment system flows to stakeholders and prioritized defects in Rational ClearQuest.
• Facilitated JAD sessions and requirements gathering for the Pega healthcare application, supporting sprint planning and test strategy.
• Prepared process diagrams and release-based test strategies, then executed SIT, UAT, regression, functional, and ad hoc testing for Pega insurance workflows.

• Executed end-to-end, UAT, and ad hoc testing for online payment flows, covering functional and integration scenarios.
• Prepared BPM automation scripts and supported smoke, regression, and integration cycles for dispute and exception workflows.
• Maintained RTMs and testing reports while participating in peer reviews to strengthen traceability and documentation quality.