Sonita Mehrabi
Ajax,ON
Summary
CONTACT Dedicated worker with excellent communication, adaptable professional with 3 years of work experience time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teller Service Representative
Afghanistan International Bank
10.2018 - 09.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Cashier Team Lead
Afghan Cuisine
01.2020 - 10.2022
- Handling any customer's complaints in a professional manner which upholds the standards of the company., Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers
- Working in a fast paced, multitasking environment.
- Kept periodic balance sheets of amounts and numbers of transactions.
- Provide efficient service while maintaining good customer service.
- Entrusted with store keys, handling daily cash.
Security Guard
Paragon Protection Ltd
01.2019 - 10.2019
- Greeted customers with professionalism and friendly and courteous demeanor
- Responded to banking inquiries and requests from customers.
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Promoted bank products and services to consistently meet cross-selling goals
- Issued and redeemed money orders, traveler's checks and savings bonds.
- Arranged money received in cash boxes and coin dispensers according to denomination
- Answered telephones to assist customers with questions and inquiries.
- Resolved problems and discrepancies concerning customers' accounts.
- Carried out special services for customers, such as ordering bank cards and checks.
Cash Loan Dpt, Team Lead
Goeasy
01.2023 - Current
- High volume meeting and calendar management across multiple stakeholder groups to coordinate all appointments, meetings, events and conference calls
- Keep others in the immediate team informed and up to date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
- Committee meetings and publishes meeting documents on a secured site application for high priority audiences
- Manage information flow and emails from both internal and external sources, organizing and responding accordingly when requested
- Prepare draft reports, background documentation, and research to ensure your stakeholders are equipped with ample context to effectively drive internal and external meetings
Education
Associate of Science - Dentistry
Durham College
Oshawa, ON04.2026
High School Diploma -
Ajax High School
Ajax, ON02.2022
Skills
- Bilingual
- Communication
- Conflict Resolution
- Time Management
- Customer Satisfaction
- Problem Solving
Certification
Security License
MLEO (By law)
First Aid, CPR and AED
Honor Roll
Languages
English
Professional Working
Urdu
Full Professional
Persian
Native or Bilingual
Timeline
Cash Loan Dpt, Team Lead
Goeasy
01.2023 - Current
Cashier Team Lead
Afghan Cuisine
01.2020 - 10.2022
Security Guard
Paragon Protection Ltd
01.2019 - 10.2019
Teller Service Representative
Afghanistan International Bank
10.2018 - 09.2019
Associate of Science - Dentistry
Durham College
High School Diploma -
Ajax High School
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