Sonia Salve
Richmond,BC
Summary
Accomplished Leadership and Operations Management Professional Executive Leadership, Customer Experience, Project Management, Process Improvement Digitalization, Marketing, Communication, Transformation Change Management, WIP Management An ambitious and highly competent Leadership and Management Professional with a wealth of experience providing strong leadership to the establishment of efficient operations, supported by good decision making and problem-solving capabilities, balancing conflicting priorities in a fast-paced environment A polished communicator with integrity, judgement and influence drawing on excellent interpersonal skills and natural authority to build, develop and lead multi-cultural, cross-functional teams, constantly seeking new ways to improve workplace efficiency with processes and systems to achieve strategic business objectives Resourceful, articulate and compassionate, an adaptable professional with solid organizational skills who forms trusting relationships quickly, establishing rapport and respect at a senior level and collaborating effectively across global functions to improve the overall effectiveness of customer experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Executive Assistant, PA position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Regional Service Delivery Support Manager
Lloyd's Register Quality Assurance Inc., Americas
Houston, Texas
12.2019 - 12.2022
- Leading and managing support functions across the North & South America region with 7 direct reports, and responsible for ensuring that effective and efficient assistance is provided to Service Delivery and Commercial teams across the area from the Quote to Cash journey
- Lead Support Team Leaders and their teams to deliver excellent customer service and ensure employee engagement and wellbeing is a central focus and commitment
- Active member of the Inspection Leadership Team to ensure area collaboration is achieved and aligned to strategic initiatives
- Drove continuous development of teams and processes to deliver excellent customer service and managing and coordinating all support functions to meet area KPIs
- Coached and mentored subordinates and conducting performance appraisals for direct reports
- Provided feedback on performance to line manager and creating accountability for team by delegating responsibility with high level of involvement as line manager with consistent interaction
- Provided leadership and guidance for set up in BYD of Service Orders, Sales quotes to Project, contracts with Periodic Invoice schedule, Invoices in query and new Construction Invoice review
- Managed Working Capital for Nil Invoice Projects and Debt review actions for North & South America region
- Establish clear retention goals and process milestones for the customer to work towards Creating standard work processes throughout cross functional departments
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Developing customer relationships that promote retention and loyalty
- Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
- Delivering and communicating ROI for our clients, throughout the customer lifecycle
- Being the trusted partner for the customer on use-case and product functionality
- Quarterbacking experiences by various cross-functional teams at Gainsight, on behalf of the customer
- Assist customers as needed with setting up and navigating programs or software associated with a product or service
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Provide frontline management, overseeing the staffing and personnel development of the customer service support center on-site in the Houston TX office
- Help Program Staff meet the execution of Quote to Cash journey to meet performance and savings goals
- Document processes and create team alignment across our client programs, while possessing a solid understanding of program deliverables
- Manage and enhance customer support delivery, leveraging Lloyd's Register Assets
- Deliver reports against internal and external KPI targets
- Provided executive summary of overall Project Lifecycle
- Directs, measures and drives teams to deliver on business unit Scorecard KPIs and customer SLAs
- Drives the development of all Tiers in the Customer and Technical Support organization
- Increases operational effectiveness whilst expanding customer value
- Keeps abreast of and provide thought leadership on industry best practices, concepts and trends, making sure that we continually evolve our strategy to keep ahead of competitors
- Ensures effective communication to internal stakeholders on business unit performance, progress on strategic initiatives, customer experience developments, problem and focus areas
- Provided continual operational reviews to the Support leadership team highlight any areas of concern and where there are progress or performance issues areas of celebration around specific and significant customer wins and internal improvement progress
- Maintains strategic engagements with key clients to ensure the function stays relevant and current in its thinking, adding gravitas and seniority during critical events
- Drive continuous improvement of the customer experience through team, process and support tool development
- Sponsor, implement and manage process and productivity improvement programs
- Responsible for identifying, organizing and scheduling periodic training sessions to include entire technical support staff ensuring well-versed in all aspects of product knowledge, support, efficiency and providing the customer with the finest call experience
- Lead and develop client support teams cross geographies/ disciplines in their execution of our business strategy, to ensure a positive customer journey, across the entire client lifecycle
- Work closely with the business key stakeholders Sales, SD teams Field, DA, Performance, Projects, TQM, SSC and group to align required service levels needed to support the business and business plans for the spec area – countries
- Define, plan and implement actions to support the business and business plans for the spec area - countries in cooperation local MTs
- Ensure that client support team achieve the required performance targets and standards throughout the region
- Responsible for the management, organization and co-ordination of the client support team through the support coordinators and support TLs of the area in line with service level agreements/KPIs to deliver the highest standards of services to all clients
- Motivate, develop, coach, train, induct and formally appraise team members to set performance standards, recognize achievement and deal with performance issues to sustain a high-performance culture
- Monitor and control all financial KPIs to ensure the targeted levels are maintained on area level
- Drive the team focus to increase transactional sales
- Set stretch team sales targets
- Drive the team focus on identifying and successfully pursuing potential repeat purchases, contract renewals etc
- Drive client support activities such that related country/Regional Budget (External Income and Margin) targets are met
- Liaise with the relevant sales and management involved to agree and review service level agreements and KPI's for the service delivery support team of the area so that client satisfaction objectives and business goals
- Lead and contribute to improvement projects, by initiation and supporting improvement projects for the area
- Participate in and contribute to service line new product/service development initiatives in line with local and global business development strategies and objectives
- Eliminate or minimize employee exposure to risks by regularly reviewing the health and safety risk register, applying appropriate controls, communicating results of risk assessments, and ensuring health and safety is considered in the planning and execution of all LRQA activities
- Manage your own, and your team's, compliance with health and safety rules, instructions, systems and legal requirements to ensure employees are suitably trained and adequate resources are available to work safely
- Monitor and review health and safety performance, observe safety behaviors in the workplace, taking appropriate corrective and preventative action as necessary and suggesting and implementing improvement activities
- Achievements
- Achieved KPIs set for delivering 100% debt collections from clients
- Met the annual budget for the region.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend and holiday shifts.
Area Business Support Manager
Lloyd's Register Canada Ltd
Vancouver, BC
01.2019 - 12.2019
- Managed team of three support teams to deliver abudget of 3m GBP per annum.
- Increased revenue by 20%
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Worked effectively in fast-paced environments.
- Ran errands and provided general office support in a professional environment.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across nights, weekends, and holiday shifts.
- Successfully operated heavy equipment such as forklifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations, and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with astrong work ethic.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Area Administration, Manager
Lloyd's Register Canada Ltd
Vancouver, BC
07.2016 - 01.2019
- Providing leadership to all administrative activities in the North America Western area and ensuring the resolution of queries, managing support staff, training and developing staff, as well as giving high level administrative support
- Supported management by handling highly sensitive and confidential information on behalf of the team
- Dealt effectively with requests for services, creating contracts, and monitoring the status of jobs
- Delegated and monitored work to ensure quality and adherence to data protection regulations
- Acted as a liaison between company and customer, and work with internal and external stakeholders to understand issues and develop solutions
- Managed effectively with people at all levels with various organizations (internal & external)
- Worked independently to complete assignments
- Possess strong organizational and priority setting skills
- Interact with clients and build relationships with them while ensuring their needs are being met, Follow up closure of WIP
- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
- Duties and Responsibilities:
- Directed quotation entry/pricing personnel to ensure accurate and time sensitive data entry
- Reviewed costing and pricing errors to reconcile discrepancies with internal & external customers
- Created/test and roll out pricing provisions when necessary for unique supply deals
- Developed new processes as needed to ensure accurate and timely deal entry and pricing input
- Responsible for managing all contract/deal entry procedures as directed
- Compare supplier and trade partner's contracts and confirmations to the company's contracts to verify terms
- Review and process new/amended deals through trader checkout/approval
- Maintain files on all contracts and correspondence within a shared database
- Comply/assist with process controls
- Assist both internal and external auditors on annual compliance review
- Achievements
- Trained new employees and set up new processes and procedures
- Hit monthly revenue targets
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cross-trained existing employees to maximize team agility and performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved marketing to attract new customers and promote business.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed and maintained relationships with customers and suppliers through account development.
Human Resources Recruitment Coordinator & Exe Asst
Seaspan Ship Management Ltd
Vancouver, BC
08.2011 - 07.2016
- Create and enforce a recruiting plan
- Write job descriptions and post them online
- Assess incoming resumes
- Screen potential employees
- Conduct interviews by phone or in person
- Maintain interview and hiring records
- Prepare to hire paperwork and information packets
- Onboard in HRIS
- Handle the orientation of new employees
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Coordinated incoming job requisitions and applications.
- Instructed senior leaders on appropriate employee corrective steps.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Devised hiring and recruitment policies for [Number]-employee company.
- Distributed employee engagement surveys to identify areas of improvement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Reached out to qualified referral candidates to obtain applications.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Scheduled and conducted 6 interviews each week.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated technical training and personal development classes for staff members.
- Recruited top talent to maximize profitability.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
- Ran errands and provided general office support in a professional environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Administrator
Lloyd's Register EMEA
United Arab Emirates, Dubai
04.2006 - 04.2011
- Processed over 3000 projects per annum from contract creation to cash-paid journey. Studied processes, implemented cost reductions, and developed reporting procedures to maintain administrative workflow.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer, or discharge.
- Entered and maintained departmental records in company database.
- Responded to, researched, and resolved issues from internal staff, external departments, and customers.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of the latest developments.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Targeted new customers to grow geographic reach and increase revenue.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Collected, validated, and distributed information to employees.
- Generated reports to suggest corrective actions and process improvements.
- Maintained personnel records and updated internal databases to support document management.
- Delegated tasks, monitored compliance, and implemented performance improvement plans.
- Troubleshoot employee concerns and recommended corrective actions to resolve issues.
ISM/ISPS/Vetting Inspection Coordinator
International Tanker Management Ltd
United Arab Emirates, Dubai
04.2004 - 04.2006
- Reported to senior management, delivering a wide range of support services
- Arranged vetting inspections with all Oil Majors, liaising at the executive level and following up for 37 ships
- Maintained compliance with International Safety Management Code (ISM), International Safety Organization (ISO), and ISPS standards
- Coordinated Internal/External Audits with Classification bodies (LR/ABS/DNV/BV)
- Coordinated Vetting Inspections with Oil Majors like Shell, ExxonMobile, Rina, Ergmed, Chevron Texaco, Saudi Aramco, BP
- Register ships for vetting inspection as per OCIMF guidelines and submit preparedness for inspection to oil majors
- Prepare vessel performance statistics upon obtaining inspection reports as per OCIMF guidelines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information, and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Ran errands and provided general office support in a professional environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
Crew Logistics Executive
Inchcape Shipping Services LLC
United Arab Emirates, Dubai
05.2001 - 04.2004
- Good understanding of Dubai Immigration laws, as well as Port rules and regulations
- Good understanding of safety and security protocols in handling crew, both local as well as international
- Use of Windows-based software such as MS Office Suite
- Accountabilities
- Key Accountabilities:
- Maintain Crew Data: 1
- Maintain and update data of incoming and outgoing crew for scheduling drivers, hotels, and other such service providers
- Travel-Related Functions: 2
- Answer any queries of the client relating to OKTB, air ticket and hotel bookings, requirement of a crew for medical assistance and any other crew logistics services
- 3
- Coordinate with third party service providers such as hotels, airlines etc
- To ensure that all pre-arrival or departure formalities are completed beforehand so as to enable the crew to join/disembark smoothly
- Documentation for Cre 4
- Coordinate with Government Liaison Officers with regards to the documents that were provided such as gate pass, visa, crew list and any other documents which shall be used for clearing the outgoing crew
- 5
- Provide relevant supporting documents such as medical and hotel invoice to the NAKILAT Operations team to finalize vessel's DA
- Generic Accountabilities:
- Quality, Health, Safety & Environment (QHSE): 6
- Adhere to all relevant IMS policies, procedures, instructions and controls so that NAKILAT provides safe, world class, secure and environmentally responsible service to customers, the public and its own people
- Policies, Systems, Processes & Procedures: 7
- Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner
- Accountabilities
- Others: 8
- Work closely with the Government Liaison Officers, Crew Assistants and the Operations departments to perform crew change in a fast and safe manner
- 9
- Carry out any other duties as directed by the immediate supervisor
- Key Result Areas
- Ensured that all the document required for the crew is in order
- Maintain accurate and updated data about the crew
- Interactions and Working Relationships
- Internal :
- Shipping Agency Operations
- Crew Assistants and Drivers- To ensure that the crew is picked up on time and is transported safely
- To ensure that they follow required directions and instructions
- To monitor and check the status of the incoming, outgoing and medical crew
- Government Liaison Officers- To ensure gate pass readiness and immediate clearance of crew with regards to port security and immigration formalities
- Shipping Agency Government Liaison Supervisor
- SHEQ / HR / ER / IT / Immigration departments
- Shipping Agency Finance section
- External :
- Clients, Principals and Vessel Masters- To acknowledge and confirm crew logistics related services upon request
- Hotels- To book rooms, lobby service, airport transfer and airport drop off for incoming and outgoing crew, passengers or visitors
- Training Center- To book crew for required trainings
- Airlines- To book crew air tickets and for crew OKTB update
- Admin- For better handling of drivers and vehicle maintenance
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Successfully operated heavy equipment such as forklifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
Education
MBA - Business Management - Entrepreneurial Enterprise
AIB
Australia05.2023
PG Digital Transformation - Digital Design And Development
Purdue University
Houston Texas03.2022
Maritime Resource Management - Organizational Behavior And Human Resource Management
Seaspan Ship Management Ltd
Vancouver, BC04.2014
Risk Assessment & Incident Investigation Reporting -
Lloyd's Register EMEA
Dubai, United Arab Emirates04.2011
Internal Auditor - Internal Auditor
Lloyd's Register EMEA
Dubai, United Arab Emirates04.2011
ISM Code - International Safety Management
Lloyd's Register EMEA
Dubai, United Arab Emirates04.2011
Skills
Strategic Leadership Visionary leadership & skilled resource allocation to deliver efficient operations
- Project Management Proven ability to lead complex projects from concept to successful completion
- Process Improvement Plans and designs smart work processes which achieve operational excellence
- People Management Builds, develops, empowers & leads strong, motivated, cross-functional teams
- Coaching & Mentoring Pro-active coaching, training & mentoring to build strong well-motivated teams
- Strategy & Planning Defines and implements digitalization and process optimization strategies
- IT Proficiency Microsoft Office, SAP Super User, Success Factors HR Functions, Onboarding, Salesforce, SharePoint, Docflow, Nautical System 5, Shipmate
- Digitalization, Operations Support & Management, Administration Control, Succession Planning, Service Provider Sourcing, Orientation & Training, Customer Satisfaction Evaluation, Planning and Prioritization
- Financial and Operational Reporting, Loss Prevention Activities
- Profit Margins, Document Organization, Contract Pricing,
- Manager Support
- Migration Manager
- Presentation Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Regional Service Delivery Support Manager
Lloyd's Register Quality Assurance Inc., Americas
12.2019 - 12.2022
Area Business Support Manager
Lloyd's Register Canada Ltd
01.2019 - 12.2019
Area Administration, Manager
Lloyd's Register Canada Ltd
07.2016 - 01.2019
Human Resources Recruitment Coordinator & Exe Asst
Seaspan Ship Management Ltd
08.2011 - 07.2016
Senior Administrator
Lloyd's Register EMEA
04.2006 - 04.2011
ISM/ISPS/Vetting Inspection Coordinator
International Tanker Management Ltd
04.2004 - 04.2006
Crew Logistics Executive
Inchcape Shipping Services LLC
05.2001 - 04.2004
MBA - Business Management - Entrepreneurial Enterprise
AIB
PG Digital Transformation - Digital Design And Development
Purdue University
Maritime Resource Management - Organizational Behavior And Human Resource Management
Seaspan Ship Management Ltd
Risk Assessment & Incident Investigation Reporting -
Lloyd's Register EMEA
Internal Auditor - Internal Auditor
Lloyd's Register EMEA
ISM Code - International Safety Management
Lloyd's Register EMEA
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