Summary
Work History
Education
Skills
Languages
Timeline
Generic

Sonia S

Wolverhampton,Birmingham

Summary

Driven professional with a proven track record at Jora Junction, where I excelled in customer service and cash handling. Demonstrated exceptional problem-solving abilities and active listening skills, enhancing customer loyalty and repeat business. Expert in managing high-stress situations, leading to a significant improvement in dispute resolution and customer satisfaction.

Work History

Customer Service Representative

Jora Junction
Alumrock
11.2023 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - Cosmetology Studies

Gurunanak Dev University
Punjab, India
04.2021

Skills

  • Customer Service
  • Cash Handling
  • Team Leading
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Jora Junction
11.2023 - 05.2024

Bachelor of Arts - Cosmetology Studies

Gurunanak Dev University
Sonia S