SONIA JOSEPH
209 - 1455 Wilson Ave Toronto,ON
Summary
Dynamic professional with a proven track record at Federal Express, excelling in logistics and package handling. Demonstrated exceptional customer service and problem-solving skills while consistently exceeding sales targets at the LCBO. Proficient in data entry and analysis, ensuring operational efficiency and accuracy in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cargo Handler
Federal Express
Toronto, ON
11.2021 - Current
- Utilized forklift and conveyor systems to enhance package transport efficiency.
- Achieved increased processing speed within facilities through optimized logistics.
- Handled freight loading and unloading with precision, ensuring timely warehouse operations.
- Executed package handling processes that maintained operational fluidity and accuracy.
Customer Service Representative
Liquor Control Board of Ontario (LCBO)
Toronto, ON
12.2020 - 04.2022
- Operated cash register while assisting customers with inquiries to enhance service quality.
- Provided efficient, courteous service while managing stock and inventory levels.
- Lifted and transported bottles and cases weighing up to 70 lbs, demonstrating physical stamina.
- Upsold products successfully, consistently exceeding sales targets.
- Maintained cleanliness of front-end areas to ensure accessibility and visual appeal.
Education
Diploma - Travel Couseling
Algonquin Careers Academy
Skills
- Customer service
- Data entry and analysis
- Record keeping
- Loading and unloading
- Communication
- Problem-solving
Personal Career Gap
Stay-at-home parent, Full time student - academic upgrading
Additional Work Experience
RCP Inc 2005 - 2007
Bilingual Order Desk Assistant
BDP Business Data Services Ltd 1998 - 2004
Business Analyst Operations Support / Team Manager
Languages
- English, French
Timeline
Cargo Handler
Federal Express
11.2021 - Current
Customer Service Representative
Liquor Control Board of Ontario (LCBO)
12.2020 - 04.2022
Diploma - Travel Couseling
Algonquin Careers Academy
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