Sonia Dabb
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Optical Store Manager
Lenspro Eye Care
04.2023 - Current
- Improved customer satisfaction by implementing personalized optical solutions and attentive service.
- Managed inventory effectively for optimal product availability and reduced overhead costs.
- Enhanced store appearance by maintaining a clean, organized, and visually appealing environment.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
- Monitored industry trends to stay current with new products, technologies, and best practices in eye care management.
Security Guard
Logixx Security
12.2021 - 03.2023
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Produce Manager
Healthy Planet
08.2022 - 01.2023
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
Assistant Store Manager
SmartStop Self Storage
12.2021 - 07.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Shift Manager
Pizza Hut
12.2020 - 12.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
Team Leader
McDonald's
04.2019 - 12.2020
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Education
Business Administration
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2020
High School Diploma -
St. Mary's Academy
Philippines03.2019
Skills
- Employee Evaluation
- Decision Making
- Team Leadership
- Scheduling Abilities
- Time Management
- Staff Training
- Product Knowledge
- Analytical Thinking
- Sales Expertise
- Quality Control
- Attention to Detail
- Problem Solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Tagalog
Native or Bilingual
Hindi
Full Professional
Timeline
Optical Store Manager
Lenspro Eye Care
04.2023 - Current
Produce Manager
Healthy Planet
08.2022 - 01.2023
Security Guard
Logixx Security
12.2021 - 03.2023
Assistant Store Manager
SmartStop Self Storage
12.2021 - 07.2022
Shift Manager
Pizza Hut
12.2020 - 12.2021
Team Leader
McDonald's
04.2019 - 12.2020
Business Administration
Mohawk College of Applied Arts And Technology
High School Diploma -
St. Mary's Academy
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