Sonia Amankwah
Mississauga
Summary
Professional manager prepared for leadership roles within diverse environments. Well built focus on team collaboration, assuring flexibility to meet changing needs. Adept in staff coordination, conflict resolution, and operational efficiency. Dependable and results-driven, known for promoting positive work environment and accomoplishing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Mcdonalds
10.2016 - Current
- Tracked receipts, employee hours, and inventory movements using basic computer knowledge.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Promoted a positive work environment through open communication and constructive feedback, while still being respectful.
- Handled escalated customer issues efficiently, showcasing my strong problem-solving skills while upholding company values and standards.
- Excelled in every store position and regularly backed up front-line and drive-thru staff.
Education
No Degree - Early Childhood Education
George Brown College
Toronto, NoneNo Degree - PSW
TriosCollege
Brampton, ON10-2025
High School Diploma -
Lincoln M Alexander Secondary School
Mississauga, ON06-2011
Skills
- Efficient cash handling
- Data-driven decision-making
- Customer service expertise
- Staff onboarding
- Quality compliance oversight
- Data entry proficiency
- Promote a clean organizational environment
Languages
English
Native or Bilingual
Certification
- Certified PSW Oct 2025
- CPR& First-Aid Jun 2025
- Employee of the Month Award
- Leaders in Training Certificate
Timeline
Shift Manager
Mcdonalds
10.2016 - Current
No Degree - Early Childhood Education
George Brown College
No Degree - PSW
TriosCollege
High School Diploma -
Lincoln M Alexander Secondary School
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