Leilanie Falle
Scarborough
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient in cash handling situations with over 12 year experience with requisite skillset to perform under pressure. Excellent interpersonal skills and dedicated worker with sense of purpose.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Whole Foods Market
05.2019 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Team Member Development
- Foster and encourage a positive environment of outstanding teamwork
- Scheduling and Labour Metrics
- Ordering Department supplies lead.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Supervisor
Whole Food Market
09.2014 - 05.2019
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Mentoring Team Members, Problem Solving
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers
- Responds promptly to customer needs and questions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Medical Device Reprocessing -
Centennial College
09.2018
Bachelor of Science in Commerce in Banking and Finance -
Notre Dame College
03.2002
Skills
- Ability to prioritize assignment
- Efficient Cash Handling
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Customer rapport
- Employee Scheduling
Certification
- Medical Device Reprocessing
- First Aid
References
References available upon request
Timeline
Assistant Manager
Whole Foods Market
05.2019 - Current
Supervisor
Whole Food Market
09.2014 - 05.2019
Medical Device Reprocessing -
Centennial College
Bachelor of Science in Commerce in Banking and Finance -
Notre Dame College
- Medical Device Reprocessing
- First Aid
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