Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Songmin Lee

Toronto,ON

Summary

High-energy Marketing Intern experienced in assisting marketing department in advertising and promotional efforts. Conscientious overachiever committed to creating marketing messages to resonate with target audience. Dedicated team player recognized for consistently meeting deadlines while maintaining apositive, personable demeanor.

Overview

5
5
years of professional experience

Work History

Dealer

Telus/Koodo
, ON
10.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified theneeds of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Manager in Training

e-mart
Korea
01.2020 - 01.2023
  • Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
  • Developed strategies to motivate staff members in order to increase productivity levels.
  • Worked closely with customers to understand needs and resolve diverse issues.

Education

Bachelor of Arts - Fashion Design

KYUNGPOOK NATIONAL UNIVERSITY
Korea
08-2023

Some College (No Degree) - Media Management

Humber College
Toronto, None

Skills

  • Copywriting

Creating engaging captions for daily Instagram stories has helped me develop strong creative writing and communication skills

  • Notetaking

Developed strong note-taking and communication skills while explaining mobile services to customers during my part-time role as a Telus/Koodo dealer

  • Strong hand-eye coordination

Developed strong hand-eye coordination and multitasking abilities through fashion design studies, focusing on efficient note-taking and managing multiple tasks simultaneously

  • Promotional writing

Gained experience in promotional writing through my part-time job, where I had the opportunity to learn and apply writing techniques

  • Sales expertise

Developed sales expertise while working as a sales associate at a telecom company, gaining a strong understanding of sales objectives and strategies

  • Campaign support

As part of a school project, I had the opportunity to join the Moly Project, where I was responsible for selling hockey game tickets

  • Digital content generation

As a member of the younger generation, I have closely followed how companies collaborate with celebrities and influencers, particularly on platforms like YouTube I am eager to transition from being a consumer to a creator in the media field

  • Organization, prioritizing, and multitasking

Strong skills in organization, prioritization, and multitasking Proficient at organizing team members' ideas and facilitating acceptable compromises to achieve collective goals

Languages

English
Professional
Korean
Native/ Bilingual
Japanese
Elementary

Timeline

Dealer

Telus/Koodo
10.2024 - Current

Manager in Training

e-mart
01.2020 - 01.2023

Bachelor of Arts - Fashion Design

KYUNGPOOK NATIONAL UNIVERSITY

Some College (No Degree) - Media Management

Humber College
Songmin Lee