Sondra Robinson
Dartmouth,Canada
Summary
With over 20 years of experience in an appointment-based industry, I bring a welcoming and friendly attitude to every interaction. I excel at multitasking and thrive in fast-paced environments, always maintaining a high level of professionalism. My creative problem-solving skills allow me to prioritize and tackle challenges effectively while manitaining a positive demeanor.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounts Receivable
Spirit Spa Inc
Halifax, Nova Scotia
10.2021 - Current
- Set up new massage therapists for direct billing with Blue Cross and Telus Health.
- Enter payments made from insurance companies to clear outstanding client accounts.
- Set up processes to identify and resolve discrepancies and maintain accurate records of transactions
- Communicate directly with clients to collect payments or issue refunds accordingly
- Communicate directly with insurance companies when necessary
Administrative Professional
Spirit Spa Inc
Halifax, Nova Scotia
10.2019 - Current
- Attend weekly management and quarterly planning meetings.
- Assisted in developing customer service protocols to enhance client experiences.
- Provided administrative support to various departments within the organization.
- Member of the Spirit Way (Social) Committee.
- Member of the Occupational Health and Safety Committee.
- Conduct thorough orientation and onboarding of new employees.
- Managed the update to online client intake forms.
- Represented Spirit Spa at professional conventions and trade fairs.
Esthetics Team Manager
Spirit Spa Inc
Halifax, Nova Scotia
03.2019 - Current
- Leader to 10-14 estheticians.
- Plan and facilitate training sessions.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Organized and mentored OJT (on-the-job training) students.
- Facilitated team meetings to promote communication and address concerns.
- Motivated team members to consistently achieve or exceed performance expectations.
- Created and implemented new seasonal treatments.
Guest Service Co-ordinater Fill-In
Spirit Spa Inc
Halifax, Nova Scotia
01.2012 - Current
- Covered occassional staff shortages on the front desk
- A welcoming point of contact for clients from check-in to check-out.
- Reception duties including booking appointments, answering phones, and taking payments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Offering amenities, escorting clients to specific waiting areas, and assisting clients in filling out necessary paperwork.
- Nightly cash reconciliation.
- Manage staff and facility daily schedules.
- Assist the client in choosing appropriate retail products.
Master Esthetician
Spirit Spa Inc
Halifax, Nova Scotia
03.2010 - Current
- Perform safe and effective beauty treatments on clients, including nail services, hair removal, basic and advanced skin care services, lash tinting and extensions, make-up application, and body treatment services.
- Collect and maintain records regarding the skin and nail health of clients.
- Consult with clients to ensure alignment of expected outcomes.
- Create a calm and beautiful environment that fosters client relaxation.
- Maintain sanitation standards, and follow WHMIS guidelines.
- Reach retail sales goals.
- Achieved a 60%+ client request rate.
Registered Massage Therapist
Spirit Spa Inc
Halifax, Nova Scotia
03.2010 - Current
- Provide a clean, safe and welcoming space for clients
- Assess clients and propose treatment plans
- Explain procedures, risks and benefits to clients
- Administer massage techniques, treating soft tissues and joints of the body through soft tissue manipulation, relaxation techniques, hydrotherapy, trigger point therapy, joint mobilizations
- Suggest home care instructions including stretching, strengthening, and relaxation exercises
- Maintain records of treatments given
Dog Sitter and Walker
Rover.com
Dartmouth, Nova Scotia
09.2023 - 04.2025
- Provided attentive care to dogs, ensuring safety and happiness.
- Communicated with pet owners regarding care instructions and daily updates.
Registered Massage Therapist and Esthetician
Kara’s Urban Spa
Halifax
06.2005 - 02.2010
- First RMT hired
- Played an integral role in implimenting pricing, promotion, protocols and standards for a thriving RMT team
- Worked part-time while attending Esthetics school
- Became the highest revenue generator and earner
Education
Esthetics -
Academy of Cosmetology
Dartmouth, Nova Scotia06.2007
Registered Massage Therapist -
ICT Northumberland College
Halifax, Nova Scotia06.2005
Skills
- Customer service
- Payment processing
- Insurance billing
- Record keeping
- Client consultation
- Team management
- Staff training and leadership
- Attention to detail
- Multitasking
- Creative problem solving
- Event planning
- First aid training
Certification
- Emergency First Aid
- Cosmetology Association - member
- Massage Therapist Association of Nova Scotia - member
Volunteer Experience
- Hal Con Sci-Fi and Fantasy Convention - Guest Handler, Stage Crew
- Lion’s Den Theatre- Stage Manager; Happy Birthday Wanda June, Reefer Madness
- Dartmouth Players - Actor; Inherit the Wind, Run For your
- Dartmouth Players - Stage Manager; Best Little Whorehouse in Texas, Woman in Black
Timeline
Dog Sitter and Walker
Rover.com
09.2023 - 04.2025
Accounts Receivable
Spirit Spa Inc
10.2021 - Current
Administrative Professional
Spirit Spa Inc
10.2019 - Current
Esthetics Team Manager
Spirit Spa Inc
03.2019 - Current
Guest Service Co-ordinater Fill-In
Spirit Spa Inc
01.2012 - Current
Master Esthetician
Spirit Spa Inc
03.2010 - Current
Registered Massage Therapist
Spirit Spa Inc
03.2010 - Current
Registered Massage Therapist and Esthetician
Kara’s Urban Spa
06.2005 - 02.2010
Esthetics -
Academy of Cosmetology
Registered Massage Therapist -
ICT Northumberland College