Sonam Sharma
Moncton,Canada
Summary
Dynamic supervisor with a proven track record at Pur and Simple, enhancing customer service standards and implementing quality control measures that significantly reduced errors. Recognized for dependability and attention to detail, excels in training teams and fostering a cooperative environment. Committed to ensuring operational excellence and superior client satisfaction.
Overview
5
5
years of professional experience
Work History
Supervisor
Pur and Simple
Moncton, NB
08.2022 - Current
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Directed and supervised daily operations for a team of 15 employees.
- Participated in recruitment efforts by interviewing candidates for open positions.
- Implemented quality control measures, resulting in significant error rate reduction.
- Trained new employees on company policies and performance expectations.
- Created strategies to enhance customer service standards organization-wide.
- Responded to customer inquiries regarding products, pricing, and availability.
Supervisor
Mary Browns
01.2022 - 02.2023
- Maintained accurate and correct transaction amounts at the end of the shift
- Recorded transactions daily so they can be easily tracked down in case of discrepancies
- Communicated with fellow crew members to ensure steady and professional customer service
- Prepared and assembled food items according to company standards
- Maintained a clean and hygienic work environment
- Responsible for training crew members for their day-to-day work serving customers
- Maintained high standards of customer service during rush hour
Receptionist
Riguna Solutions
Jammu, J&K
08.2020 - 01.2021
- Greeted clients and visitors with a positive, helpful attitude
- Assisted with a variety of administrative tasks including copying, faxing, taking notes
- Monitored office supplies inventory and placed orders when necessary.
- Prepared meeting and training rooms
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted colleagues with administrative tasks
- Answered, forwarded, and screened phone calls
- Sorted and distributed mails
- Hired, managed, and developed the junior administrative team
- Provided excellent customer service
- Scheduled appointments
Education
Masters In Organizational Management -
Crandall University
Moncton05.2022
Bachelor Of Arts - Political Science and Sociology, Journalism
Jammu University
Jammu07.2019
Skills
- Customer assistance
- Cooperative attitude
- Attention to detail
- Dependability and honesty
- Problem solving
- Quick learning
- Stress management
- Microsoft Office proficiency
References
References available upon request
Timeline
Supervisor
Pur and Simple
08.2022 - Current
Supervisor
Mary Browns
01.2022 - 02.2023
Receptionist
Riguna Solutions
08.2020 - 01.2021
Masters In Organizational Management -
Crandall University
Bachelor Of Arts - Political Science and Sociology, Journalism
Jammu University
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