Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sonam Sharma

Moncton,Canada

Summary

Dynamic supervisor with a proven track record at Pur and Simple, enhancing customer service standards and implementing quality control measures that significantly reduced errors. Recognized for dependability and attention to detail, excels in training teams and fostering a cooperative environment. Committed to ensuring operational excellence and superior client satisfaction.

Overview

5
5
years of professional experience

Work History

Supervisor

Pur and Simple
Moncton, NB
08.2022 - Current
  • Maintained accurate records of employee performance, attendance, and disciplinary actions.
  • Directed and supervised daily operations for a team of 15 employees.
  • Participated in recruitment efforts by interviewing candidates for open positions.
  • Implemented quality control measures, resulting in significant error rate reduction.
  • Trained new employees on company policies and performance expectations.
  • Created strategies to enhance customer service standards organization-wide.
  • Responded to customer inquiries regarding products, pricing, and availability.

Supervisor

Mary Browns
01.2022 - 02.2023
  • Maintained accurate and correct transaction amounts at the end of the shift
  • Recorded transactions daily so they can be easily tracked down in case of discrepancies
  • Communicated with fellow crew members to ensure steady and professional customer service
  • Prepared and assembled food items according to company standards
  • Maintained a clean and hygienic work environment
  • Responsible for training crew members for their day-to-day work serving customers
  • Maintained high standards of customer service during rush hour

Receptionist

Riguna Solutions
Jammu, J&K
08.2020 - 01.2021
  • Greeted clients and visitors with a positive, helpful attitude
  • Assisted with a variety of administrative tasks including copying, faxing, taking notes
  • Monitored office supplies inventory and placed orders when necessary.
  • Prepared meeting and training rooms
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Assisted colleagues with administrative tasks
  • Answered, forwarded, and screened phone calls
  • Sorted and distributed mails
  • Hired, managed, and developed the junior administrative team
  • Provided excellent customer service
  • Scheduled appointments

Education

Masters In Organizational Management -

Crandall University
Moncton
05.2022

Bachelor Of Arts - Political Science and Sociology, Journalism

Jammu University
Jammu
07.2019

Skills

  • Customer assistance
  • Cooperative attitude
  • Attention to detail
  • Dependability and honesty
  • Problem solving
  • Quick learning
  • Stress management
  • Microsoft Office proficiency

References

References available upon request

Timeline

Supervisor

Pur and Simple
08.2022 - Current

Supervisor

Mary Browns
01.2022 - 02.2023

Receptionist

Riguna Solutions
08.2020 - 01.2021

Masters In Organizational Management -

Crandall University

Bachelor Of Arts - Political Science and Sociology, Journalism

Jammu University
Sonam Sharma