Summary
Overview
Work History
Education
Skills
Languages
Timeline

Sonia Chowdhury

Toronto,ON

Summary

Driven by a strong work ethic and integrity, I significantly enhanced customer satisfaction and team productivity at Tim Hortons through expert leadership and efficient workflow management. Skilled in cash handling and fostering positive customer relations, my proactive approach resulted in improved operational efficiency and staff performance.

Overview

4
4
years of professional experience

Work History

Supervisor

Tim Hortons
03.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Bachelor Administration - Human Resources Management

CDI College, Scarborough, ON
06.2018

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Cash handling expertise
  • Payment processing
  • Staff training
  • Refund handling
  • Refunds and exchanges
  • Inventory management
  • Order packaging
  • Honest and dependable
  • Problem-solving

Languages

English
Elementary

Timeline

Supervisor - Tim Hortons
03.2021 - Current
CDI College - Bachelor Administration , Human Resources Management

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Sonia Chowdhury