Sonalpreet Kaur
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent organizational, interpersonal, communication and listening skills developed from previous work experience.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Save Max Real Estate
05.2022 - 12.2023
- Maintained detailed records of customer interactions, orders and account status updates.
- Creating excel sheets for all the data.
- Conducting regular meetings with agents to discuss how to make lead conversion better
- Training new hired agents for lead follow up and how to use the internal CRM.
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
Shift Manager
Popeyes restaurant
09.2020 - 02.2023
- Provided resources for training and employee development while researching innovative methods to build customer rapport
- Supervised the staff during the shifts, analyzed quality control and satisfaction records to maximize restaurant-operating results yielding
- Exhibited thorough knowledge of tools, beverages, supervisory duties, service techniques, and guest interactions
- Oversaw all administrative tasks including balance all transactions for credit and cash
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Junior data analyst (Intern)
Q2 Hire Consultation
01.2021 - 04.2021
- Worked closely with both editing team and field team to ensure the accuracy of daily survey data input
- Managed internal database, provided statistical analysis report for the general household team
- Developed a daily questionnaires editing output collection system, assigned different workloads to editors based on their past performances and improved the data editing efficiency by 5% in the General Household Survey team
Esthetician
Divine Aura Salon
Brampton
09.2019 - 08.2020
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
Education
PG Diploma - Cloud Computing For Big Data
Lambton College
01.2021
Bachelor Of Education - Computer Science
BBK DAV College
01.2018
Skills
- Proficient in MS Office and MS Excel
- Customer Service
- Warm Calling
- Cold Calling
- Order Management
- CRM proficiency
- Lead Generation
- Database Management
- Documentation And Reporting
Timeline
Inside Sales Representative
Save Max Real Estate
05.2022 - 12.2023
Junior data analyst (Intern)
Q2 Hire Consultation
01.2021 - 04.2021
Shift Manager
Popeyes restaurant
09.2020 - 02.2023
Esthetician
Divine Aura Salon
09.2019 - 08.2020
PG Diploma - Cloud Computing For Big Data
Lambton College
Bachelor Of Education - Computer Science
BBK DAV College
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