SONALJEET KAUR
Vaughan,ON
Summary
Proactive Customer Service Representative with extensive experience in managing high-stress situations and resolving disputes. Skilled in handling escalated calls, responding to customer requests, and maintaining accurate financial records. Bringing strong problem-solving abilities, critical thinking, and expertise in QuickBooks and account management.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reliance Home Comfort
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
BOOK KEEPER
SAVE TAX SOLUTIONS
09.2023 - 04.2024
- Maintained and processed invoices, deposits.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Filled Personal taxes.
Education
MASTERS OF COMMERCE - Commerce
GURU NANAK DEV UNIVERSITY
AMRITSAR PUNJAB, INDIA04-2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Payment Processing
- Account Management
Languages
English
Professional Working
Timeline
Customer Service Representative
Reliance Home Comfort
03.2024 - Current
BOOK KEEPER
SAVE TAX SOLUTIONS
09.2023 - 04.2024
MASTERS OF COMMERCE - Commerce
GURU NANAK DEV UNIVERSITY
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