Summary
Overview
Work History
Education
Skills
Timeline
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Sonali Pabale

Waterloo,Ontario

Summary

Motivated Junior Operations Executive with a solid background in managing operational procedures, ensuring effective team coordination and improving efficiency. Skilled at implementing cost-effective processes, identifying areas for improvement and promoting best practices in operational management. Demonstrated ability to drive process improvements leading to enhanced productivity and performance.

Overview

2024
2024
years of professional experience

Work History

Barista

Tim Hortons
  • Worked as Barista
  • Serving best of coffee and order taking fluently
  • Having a good hand as a Cashier

Server

Popeyes Louisiana Kitchen
Waterloo
09.2022 - 12.2023
  • Worked as a restaurant helper and cashier at Popeye's university avenue
  • Can work efficiently for hours
  • Can manage rush hours and workload

Cashier

Costco Wholesale
Waterloo
05.2023 - 09.2023
  • My duties were opening, cashier, sales, inventory listing and closing
  • Can communicate efficiently with customers
  • I can establish, develop, and maintain positive business and customer relationships
  • Worked as Cashier, customer service and merchandise stocker
  • Sometimes i also helped in the front end
  • Having a good hand and was working mostly in clothing department

Cashier

Freedom Mobile Store
Kitchener
12.2022 - 05.2023
  • Can work efficiently for hours
  • Can manage rush hours and workload

Senior Associate

Transworld Systems India Pvt
Mumbai
01.2021 - 01.2022
  • Leadership experience
  • Confidence to work with U.S based company
  • As a Senior Associate at a U.S.-based insurance company, I led team projects, implemented strategic improvements, and managed team performance
  • I communicated effectively with U.S
  • Clients, resolved issues promptly, and built strong client relationships
  • I optimized processes, coordinated multiple projects, mentored team members, confidently handling global operations with cultural sensitivity
  • My efforts consistently exceeded performance goals and introduced innovative solutions to improve services

Junior Operations Executive

Hexaware Technologies
Mumbai
01.2020 - 01.2021
  • Effectively handled customer queries for vfs passport courier submission
  • High-Volume Query Handling: Managed a large number of customer inquiries efficiently
  • Strong Customer Relations: Maintained excellent customer relationships through effective support
  • Feedback Analysis: Analyzed customer feedback for service improvements
  • Technical Proficiency: Utilized software tools effectively for query management
  • Feedback Contribution: Provided valuable feedback in team meetings

Education

Pgdm Information Technology-Mobile Solutions Development -

Conestoga College
Waterloo
08.2024

Pgdm Information Technology - Network Security

Conestoga College
Waterloo
04.2023

BSC.in Information Technology -

Yashwantrao Chavan College
Mumbai
08.2020

Higher secondary -

Icles Motilal Jhunjhunwala college
Mumbai
01.2017

Primary and secondary -

St. Xavier's High School
Mumbai
01.2015

Skills

  • Technical Support
  • Systems Analysis
  • System Administration
  • Performance Testing
  • Technical issues analysis
  • Technical Troubleshooting
  • Ticket management
  • MS Office proficiency
  • Microsoft Outlook
  • Mac systems

Timeline

Cashier

Costco Wholesale
05.2023 - 09.2023

Cashier

Freedom Mobile Store
12.2022 - 05.2023

Server

Popeyes Louisiana Kitchen
09.2022 - 12.2023

Senior Associate

Transworld Systems India Pvt
01.2021 - 01.2022

Junior Operations Executive

Hexaware Technologies
01.2020 - 01.2021

Barista

Tim Hortons

Pgdm Information Technology-Mobile Solutions Development -

Conestoga College

Pgdm Information Technology - Network Security

Conestoga College

BSC.in Information Technology -

Yashwantrao Chavan College

Higher secondary -

Icles Motilal Jhunjhunwala college

Primary and secondary -

St. Xavier's High School

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Sonali Pabale