Michelle Hooper
San Diego,California
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges and allows utilization of interpersonal skills and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
06.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Ca Rental Assistance Program Case Manager
TEKsystems
05.2023 - 10.2023
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Created and updated records and files to maintain document compliance.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Managed multiple tasks in high-volume environment.
Conference Assistant
Randstad
02.2023 - 02.2023
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Oversaw conference rooms with 200+ attendees, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Oversaw event registration process by collecting and tracking attendee information.
Claims Administrator
Randstad/Employment Development Department
02.2022 - 01.2023
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Examined photographs and surveillance and any other documents relating to claims.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Documented all findings in concise reports.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Interceded between employees during arguments and diffuse tense situations.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Performed routine analysis and calculations to process data for internal reports.
- Answered multi-line phone system ,managing 20+ customer calls daily, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Engedi LLC
10.2016 - 06.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Support Representative
CCS Inc
03.2013 - 05.2016
- Received inbound calls regarding catalog credit membership, answered questions regarding products,assisted with placing orders, processed payments for membership fees.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Social Work
Arizona State University
Tempe, AZ03-2026
Associate of Science - Social Work
San Diego City College
San Diego, CA01-2025
Skills
- Customer Service, Phone Etiquette, Technical Support, Typing, Cash handling
- Cashiering, Front Desk, Food Service, Microsoft Office, Microsoft Word, Microsoft Outlook
- Claim Validity Determination
- Data Communications
- Claims Auditing
- Customer Communication
- Digital Filing
- Technical Support
- Data Management
- Critical Thinking
- Customer Relations
- Identifying Risks
- Accounting Support
Timeline
Barista
Starbucks
06.2024 - Current
Ca Rental Assistance Program Case Manager
TEKsystems
05.2023 - 10.2023
Conference Assistant
Randstad
02.2023 - 02.2023
Claims Administrator
Randstad/Employment Development Department
02.2022 - 01.2023
Customer Service Representative
Engedi LLC
10.2016 - 06.2018
Customer Support Representative
CCS Inc
03.2013 - 05.2016
Bachelor of Science - Social Work
Arizona State University
Associate of Science - Social Work
San Diego City College
Similar Profiles
Tifanie RuisTifanie Ruis
Retail Sales Associate at StarbucksRetail Sales Associate at Starbucks
Kaylei SchmidtKaylei Schmidt
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Brooke HopwoodBrooke Hopwood
Barista at StarbucksBarista at Starbucks