Sonali Garg
Edmonton,Canada
Summary
A professional who works hard, very driven and eager to contribute their knowledge and skills to improve business performance. I am currently seeking employment to obtain practical experience in an environment where I can use my computer, organizational and customer-service skills. Dependable and trustworthy, eager to learn and develop adaptability to the new workplace quickly. Professionally committed with a track record of management, leadership, and communication success. Individual with high aspirations, excellent organizational and multitasking abilities.
Seasoned food service supervisor with several years of experience. Effective at maximizing success of food service team through effective training, performance improvements and focus on employee satisfaction. Familiar with delegating work, monitoring performance and solving both routing and complex problems with minimal direction.
Overview
5
5
years of professional experience
Work History
Food Service Supervisor
Carls jr
Edmonton, Alberta
07.2024 - Current
- Supervised daily food preparation operations, ensuring adherence to quality standards and enhancing customer satisfaction.
- Trained and mentored team members on proper food handling techniques, resulting in improved compliance with health regulations.
- Managed inventory control processes, effectively minimizing waste and ensuring timely restocking of essential supplies.
Customer Experience Associate
TD Canada Trust
Edmonton, Canada
08.2023 - Current
- Trained new associates, enhancing team performance and morale.
- Managed customer accounts, ensuring retention and loyalty.
- Conducted follow-ups, enhancing customer relationships and trust.
- Achieved top ratings in customer feedback surveys consistently.
- Implemented feedback systems, improving service quality by 20%.
- Collaborated with teams, streamlining processes for efficiency.
Server
Y-Not Indian Bar And Bistro
Edmonton, Canada
06.2022 - 06.2025
- Prepared and served food and beverages to customers.
- Resolved customer complaints and inquiries in a timely manner.
- Memorized menu to help diners make informed meal choices.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Delivered exceptional customer service by promptly addressing guest needs, enhancing overall dining experiences.
Server
Mudpot South Indian Cuisine
Edmonton, Canada
07.2021 - 07.2024
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Used good communication skills to reduce guest dissatisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Attended company and restaurant required trainings and meetings, improving skills.
- Delivered customer checks and securely processed credit card or cash payments.
PC Financial Ambassador
SDI
Edmonton, Canada
12.2022 - 03.2023
- Developed and maintained a positive company image and reputation.
- Established and managed relationships with key stakeholders and partners.
- Brainstormed marketing plans and activities to help drive brand loyalty and target groups.
- Increased sales by attending local events and educating customers on offered services or products.
- Conferred with other managers to identify trends or key group interests and to provide advice on business decisions.
- Developed plans and materials to communicate organizational activities that were beneficial to environment, public safety, and other important social issues.
- Studied objectives, promotional policies, or needs of organizations to develop public relations strategies to influence public opinion or promote ideas, products, or services.
Education
High School Diploma - Business
Norquest College
EdmontonBachelor of Commerce - Business
Punjabi University
PunjabSkills
- Customer service
- Microsoft Word
- Excel
- PowerPoint
- Time management
- Team development
- Pro serve license
- Team training and mentoring
- Conflict resolution
- Relationship building
- Point of sale systems
- Staff supervision
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Timeline
Food Service Supervisor
Carls jr
07.2024 - Current
Customer Experience Associate
TD Canada Trust
08.2023 - Current
PC Financial Ambassador
SDI
12.2022 - 03.2023
Server
Y-Not Indian Bar And Bistro
06.2022 - 06.2025
Server
Mudpot South Indian Cuisine
07.2021 - 07.2024
High School Diploma - Business
Norquest College
Bachelor of Commerce - Business
Punjabi University