Sonal Jamwal
Brampton,ON
Summary
Senior Manager with expertise in strategic business planning and development. Proven leadership and communication skills, coupled with strong decision-making and problem-solving abilities. Consistently achieved operational efficiency and enhanced team productivity through innovative management strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager
Rajdhani Sweets and Restaurant
Etobicoke, Ontario
12.2014 - Current
- Oversaw daily restaurant operations to ensure efficient service delivery.
- Managed staff scheduling and training to enhance team performance and service quality.
- Developed and implemented operational policies to improve workflow efficiency.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Led customer service initiatives to enhance guest satisfaction and loyalty.
- Conducted regular staff meetings to communicate goals and address concerns promptly.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Science - Nursing
Humber Institute of Technology And Advanced Learning
Toronto, None04-2029
Master of Science - Biotechnology
Panjab University
Chandigarh. India05-2011
Bachelor of Science - Biotechnology
Panjab University
Chandigarh,India05-2009
Skills
- Patient care
- Team leadership
- Data analysis
- Customer service
- Problem resolution
- Medical research
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional
Certification
- TEFL certificate
- Food Handler Certificate
- Class G license
- Master in Biosciences
- Currently pursuing Nursing
Custom
- Canadian Citizen
- Can Work Full and Part time according to availabiliy
References
References available upon request.
Timeline
Senior Manager
Rajdhani Sweets and Restaurant
12.2014 - Current
Bachelor of Science - Nursing
Humber Institute of Technology And Advanced Learning
Master of Science - Biotechnology
Panjab University
Bachelor of Science - Biotechnology
Panjab University
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