- Gardening
- Community Cleanup
- DIY and Home Improvement
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
- Outdoor Recreation
- Getting involved in local advocacy groups to promote positive change in the community
Sommer Conley
Hanford
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Productive, reliable, goal driven-orientated, administrative support worker with an organized nature, skills in prioritizing tasks and excellent time management. Willing and experienced to adhere to any clerical tasks to boost efficiency and team performance in a range of professional environments. Proficient in managing physical and digital records, data entry, microsoft excel spreadsheets, customer service, and human resources.
Professionally compassionately skilled in managing medical emergencies and fostering positive relationships with patients and families.
Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.
Overview
12
12
years of professional experience
Work History
Child Care Provider
Kings Community Action Organization
Hanford, CA
06.2014 - 06.2015
- Facilitated individual and group sessions to enhance children's social communication and problem-solving skills.
- Cultivated a motivating learning atmosphere by providing homework assistance and implementing interactive educational activities for children.
- Maintained accurate records of behavioral observations, meal distributions, and medication administration for children's health and safety.
- Established and maintained a comprehensive disinfection schedule for dishes, tabletops, toys, and high-contact surfaces.
- Implemented rules to maintain a secure environment while fostering a nurturing atmosphere for all children.
Packer
VF Outdoors
Visalia, CA
11.2016 - 02.2017
- Supervised warehouse personnel, implementing strategies to maintain high productivity levels in a dynamic setting.
- Utilized hand-held devices and computers to accurately record and monitor inventory levels.
- Conducted inspections of work areas to ensure cleanliness and eliminate obstacles.
- Analyzed and followed detailed instructions to coordinate daily workflows for effective product movement and timely shipping.
- Facilitated order fulfillment by assembling and packing items for timely dispatch to shipping personnel.
Manager
Toys R Us
Visalia, CA
03.2017 - 06.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
Verizon
Visalia, CA
01.2022 - 01.2024
- Provided excellent customer service to all customers, responding promptly and professionally to all and any inquiries.
- Handled incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics. Provided resolutions for over 50 customers a day.
- Utilized multiple systems to access customer accounts, troubleshoot problems, and provide solutions.
- Resolved customer complaints in a timely manner, escalating more complex issues as needed.
- Adhere to company policies and procedures at all time.
- Educated customers on products and services offered by Verizon, upselling when appropriate.
- Maintained accurate records of customer interactions and transactions.
Residential Property Manager
Sylvia Whitfield
Hanford, CA
10.2016 - Current
- Manage residential property operations to uphold compliance with regulations and enhance tenant satisfaction.
- Create systematic property maintenance schedules to streamline operations and enhance service delivery.
- Developed and implemented strategies for tenant engagement, ensuring timely resolution of concerns to maintain a positive atmosphere.
- Conduct regular property inspections, identifying areas for improvement and coordinating necessary repairs.
- Oversee move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Maintain detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
Health Care Provider
Kings County Public Authority IHSS
Hanford, CA
02.2019 - Current
- Monitor and administer medications as prescribed by healthcare professionals to support patients health.
- Facilitate awareness of mobility assistance programs, emphasizing the benefits of walking therapy and habitual physical activity.
- Organize and schedule transportation arrangements while ensuring timely appointment management.
- Encourage development of healthy lifestyles to meet health and wellness objectives.
- Deliver assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Interacting kindly with patients and families while displaying a positive, outgoing attitude, providing safety, and recognition in a comfortable measure for long-term care, and healthy professional relationships.
Owner
The Beauty Stash
Hanford, CA
12.2021 - Current
- Acquired FBN license and EIN to facilitate operational compliance.
- Operated a self-employed retail business offering hair extensions, makeup, and cosmetics. Provided accessories including purses, eyeglasses, bonnets, and footwear to customers. Assisted clients in selecting products that meet their beauty and fashion needs.
- Assisted in promoting products through social media platforms. Developed a personal website using Shopify to enhance online presence.
- Managed online inventory by listing all merchandise with corresponding prices and comprehensive descriptions to enhance user experience.
- Executed packaging and shipping of merchandise to customers globally.
- Managed the integration of customer feedback on business website while showcasing testimonials on various social media platforms.
Education
Associate of Science - Child Development
College of The Sequoias
Visalia, CA08.2017
High School Diploma -
Hanford High School
Hanford, CA06.2015
Skills
- Highly motivated
- Safety-driven
- Strategic decision-making
- Child psychology knowledge
- Excellent time management
- Meticulously detail-oriented
- Proficient Computer Skills
- Proficient in MS Office
- Proficient in MS Excel
- 80 WPM typing speed
- Articulate and well-spoken
- Professional representation
Interests
Timeline
Customer Service Representative
Verizon
01.2022 - 01.2024
Owner
The Beauty Stash
12.2021 - Current
Health Care Provider
Kings County Public Authority IHSS
02.2019 - Current
Manager
Toys R Us
03.2017 - 06.2018
Packer
VF Outdoors
11.2016 - 02.2017
Residential Property Manager
Sylvia Whitfield
10.2016 - Current
Child Care Provider
Kings Community Action Organization
06.2014 - 06.2015
Associate of Science - Child Development
College of The Sequoias
High School Diploma -
Hanford High School