Somkit D. Khammany
Rancho Cordova
Summary
Hard working, highly motivated and very reliable. Able to adapt quickly to multiple and challenging tasks while remaining calm, focused and positive. Enjoys working either independently or as member of a pro-active team. Fluent in English, Lao and Thai. Extremely responsible and puts in extra effort to accomplish goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
10.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed daily account updates, ensuring accuracy and consistency in customer information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy
Customer Service
HMS Host-Sacramento Airport
06.2018 - 10.2021
- Created customized drinks in a face pace environment
- Cash handling
- Supervisor for both terminal A and B
- Trainer for new employees
Counter Lead
Panda Express
04.2016 - 05.2018
- Ensure food safety/cleanliness
- Working as a team and multitasking in a fast pace
- P.I.C (Person In Charge) Supervises store and cover breaks when manger is not present
- Able to work all 3 positions (Counter, cook and back of the house)
Education
High School Diploma -
Grant Union High School
Sacramento, CA06.2015
Skills
- Strong Communication
- A good listener, knows when to communicate with co-workers making sure things are understood and gets done
- Analytical
- Knows how to collect and analyze information in details Able to solve a situation or problem in different points of view and making decisions in the most effective way
- Service Minded
- Helping guests in any way that I can, making sure they are left happy and satisfied with their service
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
10.2021 - Current
Customer Service
HMS Host-Sacramento Airport
06.2018 - 10.2021
Counter Lead
Panda Express
04.2016 - 05.2018
High School Diploma -
Grant Union High School
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