Summary
Overview
Work History
Education
Skills
Timeline
Generic

Somita Nagi

Toronto,ON

Summary

Dynamic Marketing and Sales professional with expertise in market research, analytics, and client engagement. Proficient in Tableau, Envision, and MS Office to deliver data-driven insights and business solutions. Skilled in cold calling, upselling, and relationship building to drive customer loyalty and sales growth. Strong communicator with proven strengths in presentation, public speaking, and leadership across diverse environments. Detail-oriented, adaptable, and committed to achieving organizational goals through strategic initiatives.

Overview

3
3
years of professional experience

Work History

Sales Representative

LemFi
Toronto, Ontario
05.2024 - Current
  • Built and maintained strong client relationships to drive repeat business and customer loyalty.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Utilized cold calling as part of outreach campaigns to promote services and collect market feedback for targeted engagement strategies
  • Represented the company at trade shows, industry events, and networking functions to generate leads and enhance brand visibility.
  • Collaborated with team members to develop sales strategies and improve performance.
  • Developed key customer relationships to increase sales.

Cashier and customer service representative

Chatorey
Scarborough, Onatrio
04.2024 - Current
  • Processed customer transactions accurately and efficiently in a fast-paced, high-volume dining environment
  • Handled a large volume of inbound calls during peak hours, assisting with orders, complaints, and general inquiries
  • Provided personalized product recommendations, enhancing customer satisfaction and driving repeat business
  • Managed customer follow-ups to ensure issues were resolved and service expectations were met
  • Assisted with responding to customer messages and reviews on social media platforms, maintaining a positive brand image
  • Monitored social media for customer feedback and relayed key insights to management
  • Trained new team members on cash register operations, stock procedures, and customer service protocols
  • Educated new hires on cash handling best practices and company policies
  • Greeted customers warmly and answered questions about products, services, and ongoing promotions.

Professor

Ludhiana College of Engineering and Technology
Ludhiana, Punjab
01.2023 - 12.2025
  • Developed course materials for subjects aligned with academic standards.
  • Facilitated interactive lectures, promoting student participation and critical thinking.
  • Collaborated with faculty to enhance curriculum and improve teaching methodologies.
  • Mentored students in academic and career planning through individual consultations.
  • Guided student research projects, fostering critical thinking and problem-solving skills.
  • Supervised graduate students in their thesis research projects.

Operations Assistant

Infoedge pvt. ltd.
Noida, Uttar Pradesh
03.2023 - 05.2025
  • Created interactive dashboards and visual reports using Tableau to support data-driven decisions.
  • Created and maintained reports using Excel, utilizing pivot tables, and charts to track campaign performance.
  • Supported daily operational activities, ensuring efficient workflow across departments.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Post-Graduate Certificate - Marketing : Research And Analytics

Centennial College
Scarborough
08-2025

MBA - Marketing And Human Resources

Guru Nanak Dev Engineering College
Punjab
07-2022

BBA - Marketing Management And Human Resources

Punjabi University
Punjab
05-2019

Skills

  • Market research
  • MS Office
  • Upselling techniques
  • POS systems
  • Presentation skills
  • Tableau
  • SAS
  • Envision
  • Mailchimp
  • Front desk operations
  • Time management
  • Detail-oriented and Multi-tasking
  • Public speaking and leadership
  • Cold Calling

Timeline

Sales Representative

LemFi
05.2024 - Current

Cashier and customer service representative

Chatorey
04.2024 - Current

Operations Assistant

Infoedge pvt. ltd.
03.2023 - 05.2025

Professor

Ludhiana College of Engineering and Technology
01.2023 - 12.2025

Post-Graduate Certificate - Marketing : Research And Analytics

Centennial College

MBA - Marketing And Human Resources

Guru Nanak Dev Engineering College

BBA - Marketing Management And Human Resources

Punjabi University

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Somita Nagi