Somer Germaine
Ajax,ON
Summary
Searching for a position that enables the opportunity to implement strong analytical and interpersonal skills to objectively assess information, review and apply policies to quickly resolve issues and provide efficient solutions. While improving overall client satisfaction, as well as quality of services for the clientele at hand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RESIDENTIAL CARE WORKER
OPEN CUSTODY FACILITY, FERNIE YOUTH SERVICES
09.2019 - Current
- Efficacious ability to complete intake and complaint-handling processes, including within emotionally charged environments
- Consistently reviewed and applied applicable legislations, regulations and policies including those of the Youth Criminal Justice Act, Ombudsman Act, and the Child and Family Services Act
- Implemented efficient organizational, caseload and time management skills to quickly resolve issues, and provide evidence-based, practical solutions
- Developed proficient oral and written communication skills, including through the preparation of documentation identifying individual and systemic issues within the Canadian criminal justice system
- Efficiently managed and ensured the confidentiality of sensitive and personal information
- Performed duties of a primary worker, including clinical based case management plans, in consultation and collaboration with community partnerships to determine appropriate strategies and develop creative solutions, to improve the client’s overall quality of care
- Provided services to clients from a variety of ethnic, cultural, and socio-economic backgrounds, including those from underserved and marginalized populations
- Assisted with conflict resolution, anger management and de-escalation, mentorship, and counselling
- Monitored and enforced conditions of court orders in accordance with the Youth Criminal Justice Act
- Fulfilled daily administrative tasks such as daily logs, and court documents while following the guidelines outlined under the Youth Criminal Justice Act and the Child and Family Services Act.
CASHIER & PET ASSOCIATE
PETSMART CANADA
06.2019 - 08.2021
- Utilized cash register for cash and credit card transactions
- Completed opening and closing procedures, including disassembling machines, and stocking
- Handled all guest relations issues in a courteous manner and in compliance with company precept
- Alerted guests to upcoming promotions.
TEAM LEADER
MCDONALDS CANADA
02.2017 - 10.2020
- Accomplished company objectives by managing staff, leading a team, and planning and evaluating daily activities
- Ensured health, safety and security was maintained
- Shared training knowledge with colleagues for sales and customer service to help improve the stores efficiency and rapport
- Resolved all customer grievance in a proficient manner while expediting customer satisfaction
- Contributed and helped achieve sales and drive-thru time targets.
Education
BACHELOR OF SOCIAL SCIENCE: CRIMINAL JUSTICE HONOURS DEGREE -
HUMBER GUELPH UNIVERISTY
Toronto04.2024
COMMUNITY AND JUSTICE STUDIES HONOURS DIPLOMA -
CENTENNIAL COLLEGE
Toronto, ON06.2020
Skills
- Working Independently
- Youth engagement
- Compassionate Care
- Professional boundaries
- Client Advocacy
- Confidentiality Practices
- Cultural Sensitivity
- Disability Awareness
- Teamwork and Collaboration
- Problem-Solving
Certification
- Advanced Case Management, Toronto Hostels Training Centre, Toronto, ON, 06/2024
- Supporting Neurodiverse Youth, Surrey Place, Toronto, ON, 06/2024
- CPR and First Aid Training, Level C, Heartzap Services Inc., Toronto, ON, 05/2024
- Understanding and Managing Aggressive Behaviour (UMAB), Hy ‘N’ Hancement Consulting Inc., UMAB Canada, Brampton, ON, 04/2024
- Applied Suicide Intervention Skills Training (ASIST), Fernie Youth Services, Toronto, ON, 11/2023
- SAFE Talk Suicide Prevention Training, Centennial College, Toronto, ON, 12/2019
Languages
English
Native or Bilingual
Timeline
RESIDENTIAL CARE WORKER
OPEN CUSTODY FACILITY, FERNIE YOUTH SERVICES
09.2019 - Current
CASHIER & PET ASSOCIATE
PETSMART CANADA
06.2019 - 08.2021
TEAM LEADER
MCDONALDS CANADA
02.2017 - 10.2020
BACHELOR OF SOCIAL SCIENCE: CRIMINAL JUSTICE HONOURS DEGREE -
HUMBER GUELPH UNIVERISTY
COMMUNITY AND JUSTICE STUDIES HONOURS DIPLOMA -
CENTENNIAL COLLEGE
- Advanced Case Management, Toronto Hostels Training Centre, Toronto, ON, 06/2024
- Supporting Neurodiverse Youth, Surrey Place, Toronto, ON, 06/2024
- CPR and First Aid Training, Level C, Heartzap Services Inc., Toronto, ON, 05/2024
- Understanding and Managing Aggressive Behaviour (UMAB), Hy ‘N’ Hancement Consulting Inc., UMAB Canada, Brampton, ON, 04/2024
- Applied Suicide Intervention Skills Training (ASIST), Fernie Youth Services, Toronto, ON, 11/2023
- SAFE Talk Suicide Prevention Training, Centennial College, Toronto, ON, 12/2019
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