Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Solomon Banks IV

Solomon Banks IV

San Juan Capistrano

Summary

Customer-focused and results-driven professional with 1.5 years of experience in the medical device industry. Confident communicator with proficient knowledge of ERP software (specifically SAP S/4 HANA and Oracle). Team player who loves to build lasting positive relationships and wishes to contribute meaningfully to Stryker.

Overview

5
5
years of professional experience

Work History

Customer Relations Representative

Applied Medical Resources Corporation
11.2023 - Current
  • Deliver excellent customer support during high-pressure situations, resolving issues swiftly, calmly, and with confidence.
  • Collaborate with Sales and Field Operations team to ensure targets are met/exceeded by the end of the quarter.
  • Utilize an ERP (SAP S/4 HANA) to manage essential account information, track customer interactions, place new purchase orders, and assist with the return process.
  • Led multiple projects relating to recall of product, making calls to hundreds of hospitals to obtain contact information.
  • Currently leading a team project that analyzes a report of discrepant orders in SAP, reaching out to customers for revisions if necessary and releasing high priority orders.

Dairy Sales Associate

Sprouts Farmers Market Inc.
03.2022 - 07.2023
  • Increased dairy product sales by providing exceptional customer service and thorough product knowledge.
  • Developed strong rapport with customers and created positive impression of business.
  • Operated average cost inventory system (ACIS) and ordering to assist manager in inventory controls. Tracked merchandise damages to document inventory loss.
  • Participated in the planning/execution of seasonal dairy displays, capturing customer interest and driving sales.
  • Replenished product assortment and inventory levels in the dairy cooler.
  • Enhanced customer experience by quickly addressing inquiries and resolving concerns regarding dairy products.

Grocery Clerk

Sprouts Farmers Market Inc.
08.2020 - 11.2021
  • Answered customers' merchandise questions and located specific items to enable customer purchase.
  • Balanced multiple responsibilities such as stocking shelves, facing the store at the end of the night, and addressing any questions or concerns a customer may have.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Science - Psychological Sciences, Minor in Sociology

Northern Arizona University
Flagstaff, AZ
05.2023

Skills

  • Excellent interpersonal skills with the ability to build positive relationships with those around me (both customers and team members)
  • Exceptional organizational skills, managing various tasks and deadlines efficiently
  • Proficient experience in ERP software (15 years of experience with SAP, 1 year of experience with Oracle)
  • Ability to communicate effectively in both oral and written communication
  • Critical thinker in high-pressure environments, able to adapt and create new solutions as necessary
  • Ability to learn and describe complex medical products and their functions/benefits

Additional Information


  • Led multiple recall projects at Applied Medical Resources, making calls to hundreds of hospitals in order to obtain contact information for the acknowledgment of recall forms
  • Awarded Employee of the Month at Sprouts Farmers Market: February, 2023
  • Performed multiple job analyses throughout my time at Northern Arizona University, identifying the necessary knowledge, skills, abilities, and other characteristics (KSAO's) to work certain jobs (Including HR Generalist, I/O Psychologist, and Massage Therapist)
  • Surfer, Mini golf legend, Aspiring winner of The Amazing Race and American Ninja Warrior

Timeline

Customer Relations Representative

Applied Medical Resources Corporation
11.2023 - Current

Dairy Sales Associate

Sprouts Farmers Market Inc.
03.2022 - 07.2023

Grocery Clerk

Sprouts Farmers Market Inc.
08.2020 - 11.2021

Bachelor of Science - Psychological Sciences, Minor in Sociology

Northern Arizona University

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Solomon Banks IV