Summary
Overview
Work History
Education
Skills
Timeline
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Parminder K Monga

Winnipeg,MB

Summary

Motivated and skilled professional with a Master of Chemistry degree and extensive experience as an contact centre representative and English language training instructor. Seeking a position as a Call Center Representative to utilize excellent communication and problem-solving skills, while providing exceptional customer service and support

Overview

6
6
years of professional experience

Work History

Customer Relations Associate

Hinduja Global Solutions
09.2023 - 12.2023
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Sought ways to improve processes and services provided.

English Language Training Instructor

Global Educational Concepts
05.2018 - 01.2023
  • Developed and delivered comprehensive English language training programs for diverse student populations, including adults, professionals, and international students
  • Designed and implemented engaging lesson plans to improve students' listening, speaking, reading, and writing skills
  • Utilized a variety of teaching methodologies, resources, and technology to enhance the learning experience
  • Conducted regular assessments to evaluate students' progress and provided constructive feedback for continuous improvement
  • Implemented effective classroom management techniques to create a positive and conducive learning environment
  • Adapted teaching methods and materials to accommodate individual learning styles and diverse student needs
  • Stayed updated with current trends in language instruction and incorporated innovative approaches to enhance learning outcomes
  • Participated in professional development workshops and conferences to enhance teaching skills and knowledge
  • Mentored and guided new instructors, providing support and sharing best practices to ensure a cohesive team environment.

Education

Master of Science - Science

Punjab University Chandigarh
Chandigarh, India
03.2015

Bachelor of Science - Science

Punjab University Chandigarch
03.2011

Skills

  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers
  • Active listening and problem-solving skills to effectively address customer concerns
  • Ability to multitask and handle high-volume customer inquiries in a fast-paced environment
  • Attention to detail and accuracy in processing transactions and maintaining records
  • Strong organizational and time management skills to prioritize tasks effectively

Timeline

Customer Relations Associate

Hinduja Global Solutions
09.2023 - 12.2023

English Language Training Instructor

Global Educational Concepts
05.2018 - 01.2023

Master of Science - Science

Punjab University Chandigarh

Bachelor of Science - Science

Punjab University Chandigarch

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Parminder K Monga