SOLOMON ANUCHA
London,ON
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 10 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
10
10
years of professional experience
Work History
Relationship Manager
Keystone Bank
Sokoto, Nigeria, Nigeria
10.2019 - 08.2023
- Established strong client relationships to drive business development.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Developed marketing plan based on client data to acquire new relationships and expand existing ones.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
- Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
Relationship Banker
Ecobank Nigeria
Sokoto, Sokoto
02.2014 - 07.2019
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Increased daily sales by 80% by upselling banking products and financial services to customers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked with clients to address and respond to client and partnership management issues.
- Continually boosted branch production and revenue by 85% by consistently meeting all monthly and quarterly sales goals.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Implemented strategies to increase customer retention, enabling investment growth.
- Analyzed customers' financial information to deliver personalized account guidance.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Education
Certificate of Technical Studies - Essentials of Credit Risk Management & Administion
07.2023
Certificate of Technical Studies - Cyber Security
05.2023
MBA - Banking And Finance
06.2015
Post Graduate Diploma In Management - Management
05.2011
Bachelor of Science - Mechanical Engineering Technology
09.2005
Skills
- Risk Mitigation
- Portfolio Growth
- Business Development
- Strategic Planning
- Sales Proficiency
- Customer Portfolio Management
- Team Leadership
- Financial Acumen
- Customer Service
- Regulatory Compliance
- Client Relationships
- Data Analytics
- Sales Reporting
- Wealth Management Portfolios
Timeline
Relationship Manager - Keystone Bank
10.2019 - 08.2023
Relationship Banker - Ecobank Nigeria
02.2014 - 07.2019
Grand Options Financial Advisors - Certificate of Technical Studies, Essentials of Credit Risk Management & Administion
ISTAT Academy - Certificate of Technical Studies, Cyber Security
Usmanu Danfodio University - MBA, Banking And Finance
Usmanu Danfodio University - Post Graduate Diploma In Management, Management
Federal University Of Technology - Bachelor of Science, Mechanical Engineering Technology
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