Sohel Patel

Dmart

10.2021 - 05.2023

Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cross-trained and backed up other customer service departments like cashiers, shelf stockers, back room team, etc.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Summary