Soheila Soltaninezha
Vancouver,BC
Summary
At Novin Charm, I excelled as a Sales Associate, leveraging my problem-solving skills and relationship-building prowess to enhance customer satisfaction and drive repeat business. My adeptness at multitasking and customer service significantly contributed to streamlining operations and fostering a positive shopping environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Milad Store
01.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Sales Associate
Novin Charm
04.2018 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Certificate -
Technical And Vocational Training Org.
IranSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Relationship building
Languages
English
Limited Working
Persian
Native or Bilingual
Timeline
Customer Service Representative
Milad Store
01.2021 - 06.2022
Sales Associate
Novin Charm
04.2018 - 08.2019
Certificate -
Technical And Vocational Training Org.
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