Soheil Nazari
Coquitlam,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
Costco
05.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
London Drug
02.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Jewelry Stylist and Repair
Kia Gallery
06.2020 - 12.2022
- Enhanced customer satisfaction by providing personalized jewelry styling consultations and recommendations.
- Boosted sales through the creation of eye-catching jewelry displays and visual merchandising techniques.
- Developed strong client relationships, resulting in repeat business and increased referrals.
- Assisted customers with selecting the perfect jewelry pieces for special occasions and gifting purposes.
- Managed social media accounts for the store, increasing brand visibility online while cultivating a loyal following.
Education
MBA - Business Administration
Trinity Western University
Langley, BC08.2024
Skills
- Data Collection
- Complaint Resolution
- Consultative Sales
- Call Management
- Product Knowledge
- Paperwork Processing
- Information Security
- Filing
Languages
English
Full Professional
Persian
Native or Bilingual
Certification
Certified [GOLD MAKER], [KIA GALLERY] - [2020-2022]
Timeline
Costumer Service Representative
Costco
05.2023 - Current
Cashier
London Drug
02.2023 - 05.2023
Jewelry Stylist and Repair
Kia Gallery
06.2020 - 12.2022
MBA - Business Administration
Trinity Western University
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