Sogand Ghesmati
North Vancouver
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably at La Maison Simons. Excelled in enhancing customer satisfaction and streamlining service operations. Demonstrates strong computer skills and a commitment to excellence in communication, achieving high satisfaction ratings. Trained in computer programming, adept at resolving complex customer inquiries with a friendly and proactive approach.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
La Maison Simons
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Logistics Processor
Nordstrom
06.2022 - 07.2022
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Followed procedures at all times for personal and team safety.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped under tight deadlines.
Customer Service Associate/Cashier
Michaels
10.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Science - General Science
Capilano University
North Vancouver, BC06-2026
High School Diploma -
Carson Graham Secondary
North Vancouver, BC06.2021
Skills
- Customer Service and Communication Skills
- Adherence to high customer service standards
- Customer service optimization
- Friendly and outgoing
- Computer programming
- Strong computer skills
Timeline
Customer Service Associate
La Maison Simons
08.2022 - Current
Logistics Processor
Nordstrom
06.2022 - 07.2022
Customer Service Associate/Cashier
Michaels
10.2019 - 02.2022
Bachelor of Science - General Science
Capilano University
High School Diploma -
Carson Graham Secondary
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