Sofiia Olha Sava
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
GUEST EXPERT
Hotel Ternopil
12.2022 - 02.2024
- Addressed guest concerns promptly and effectively, fostering a positive atmosphere and repeat business.
- Collaborated with management to develop targeted promotions that drove sales growth and customer engagement.
- Developed strong rapport with guests through attentive listening skills and genuine care for their well-being during their stay.
- Actively participated in team meetings to brainstorm ideas for improving the guest experience across all touchpoints within the establishment.
- Monitored social media channels closely, addressing any reviews or inquiries promptly to maintain a positive online presence.
Education
Bachelor of Science - Secondary Education: French, English And Literatur
VOLODYMYR HNATYUK NATIONAL PEDAGOGICAL UNIVERSITY
Ternopil, Ukraine07.2024
High School Diploma -
School 27
Ternopil, Ukraine07.2020
Skills
- Invoicing and Billing
- Payment Collection
- Customer Service Management
- Concierge services
- Regulatory Compliance
- Guest Relations
- Customer Service
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
- Problem-solving aptitude
- Reliability
- Analytical Thinking
- Staff Supervision
- Administrative Skills
- Multitasking Abilities
Languages
English
Professional Working
Ukrainian
Native or Bilingual
French
Elementary
Timeline
GUEST EXPERT
Hotel Ternopil
12.2022 - 02.2024
Bachelor of Science - Secondary Education: French, English And Literatur
VOLODYMYR HNATYUK NATIONAL PEDAGOGICAL UNIVERSITY
High School Diploma -
School 27
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