Caprice Montroy
Thunder Bay,ON
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
4
4
years of professional experience
Work History
Guest Expert
Mariott, Delta
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Manager
Wacky's
12.2021 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Supervisor
Wacky's
10.2019 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Business - Human Resources
Confederation College
Thunder Bay, ON04.2024
High School Diploma -
St. Ignatius High School
Thunder Bay, ON06.2015
Skills
- Goal-Oriented
- Training and Mentoring
- Task Prioritization
- Effective Communication
- Critical Thinking
- Time Management
- Team Building
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Guest Expert
Mariott, Delta
06.2022 - Current
Manager
Wacky's
12.2021 - 06.2022
Supervisor
Wacky's
10.2019 - 12.2021
Business - Human Resources
Confederation College
High School Diploma -
St. Ignatius High School
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