Sofiia Mamchur

∙ Ensure cleanliness, safety, and organization of assigned areas in compliance with facility standards

∙ Provide customer service to members by responding to inquiries in a fast-paced environment

∙ Maintain and restock supplies to support smooth daily operations and service continuity

∙ Escalate issues and communicate effectively with members and internal team when required

∙ Maintain attention to detail while managing multiple responsibilities and priorities

∙ Managed end-to-end order processing including order entry, tracking, and status updates

∙ Responded to customer inquiries and provided accurate product and service information

∙ Maintained CRM data accuracy and ensured proper documentation of customer interactions

∙ Collaborated with internal teams to resolve order discrepancies and ensure order fulfillment

∙ Identified and escalated priority issues to support timely resolution and customer satisfaction

∙ Processed returns and exchanges in accordance with internal procedures and company standards