Summary
Overview
Work History
Education
Skills
Timeline
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Alexandria Ciceron

Woodstock,ON

Summary

Experienced office assistant with a strong background in providing top-notch office support and customer service. Over a decade of experience in sales, consistently driving strategic business growth and fostering valuable partnerships. Skilled in leading and developing teams to achieve organizational success.

Overview

9
9
years of professional experience

Work History

Locker Room Attendant(part-time)

Lifetime Fitness
12.2023 - 07.2024
  • Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
  • Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
  • Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
  • Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
  • Proactively monitored activity within the locker room area, intervening when necessary to maintain a peaceful atmosphere conducive to relaxation and wellbeing.
  • Provided front desk coverage during periods of staff shortages to ensure continuous guest service and operational support.

Administrative Assistant

Mutual Transportation
09.2022 - 01.2024
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity

Housekeeping Manager

Atlantis Resort
01.2020 - 01.2022
  • Worked with front desk to respond promptly to all guest requests.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Coordinated household cleaning service operations and managed client relations.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Increased employee performance through effective supervision and training.
  • Managed staff of 20 housekeepers daily

Manager(part Time)

Dunkin Donuts
02.2017 - 01.2022
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity and sales by 15%.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Administrative Assistant

K.J's Wholesale
05.2019 - 01.2020
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives
  • Greeted visitors or callers to handle questions or direct to appropriate staff
  • Managed social media through post creation and community engagement
  • Prepare wholesale orders for delivery
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
  • Dispersed incoming mail to correct recipients throughout office
  • Drafted, proofread and edited professional business documents
  • Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock
  • Managed department budgets and generated financial reports for management review.
  • Assisted development and implementation of new administrative procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Manager

Jasmine's Bridal
04.2015 - 04.2017
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues
  • Managed social media through post creation and community engagement
  • Maintained business records by updating customer information
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Organize Shift and Daily store operation
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Established and enforced clear goals to keep employees working collaboratively
  • Complied with company policies, objectives and communication goals
  • Provided ongoing training to address staff needs

Education

Certificate - Meeting And Event Planning

Penn Foster University
Arizona, USA
07.2015

Graduate Diploma - Information Technology

National Training Agency
Nassau, Bahamas
02.2021

College Diploma - Business

Fanshawe College of Applied Arts And Technology
London
06-2027

Skills

  • Strategic planning
  • Business development
  • Team leadership
  • Communication
  • Excel Spreadsheets
  • Data Entry Documentation
  • Advanced MS Office Suite Knowledge
  • Database Administration
  • Office Management
  • Accounting Support
  • Customer and Client Relations
  • Critical Thinking
  • Complex Problem-Solving
  • Multi-Line Phone Systems
  • Coordination

Timeline

Locker Room Attendant(part-time)

Lifetime Fitness
12.2023 - 07.2024

Administrative Assistant

Mutual Transportation
09.2022 - 01.2024

Housekeeping Manager

Atlantis Resort
01.2020 - 01.2022

Administrative Assistant

K.J's Wholesale
05.2019 - 01.2020

Manager(part Time)

Dunkin Donuts
02.2017 - 01.2022

Manager

Jasmine's Bridal
04.2015 - 04.2017

Certificate - Meeting And Event Planning

Penn Foster University

Graduate Diploma - Information Technology

National Training Agency

College Diploma - Business

Fanshawe College of Applied Arts And Technology
Alexandria Ciceron