Sofie Felgate
Lake Louise
Summary
I'm am a very dedicated, hard working, bubbly and positive outgoing person who loves and thrives off customer service. I am a great team player when it comes to working with others. I have great skills all throughout the hospitality industry and have over 2 years of bar experience working in a high level bar and cocktail lounge as well as high end cafes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lift Operations
Lake Louise Ski Resort
11.2024 - Current
- Enhanced guest satisfaction with friendly customer service and efficient lift operations.
- Assisted in the development of standard operating procedures to improve consistency across all lift operations teams at the resort.
- Independently supervised the ski lifts while paying close attention to guests to maintain the safety operations.
Bottleshop Attendent
Mavea Hospitality
01.2023 - 11.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Bartender/ Bottleshop Attendent
Bargara Hotel
05.2019 - 02.2021
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
Barista
Bargara Beach Hotels
03.2019 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Diploma - Beauty Therapy
Tafe Queenslnad
Brisbane11-2021
High School Diploma -
Bundaberg Christian Collage
Bundaberg, Queensland11.2020
Skills
- Sales
- Marketing
- Customer Relations
- Customer Service
- Honesty
- Reliability
- Time Management
- Team player
- Bright and bubbly personality
Certification
- Certificate II Retail Cosmetics
- Certificate III Beauty Services
- RSA
- RSG
Timeline
Lift Operations
Lake Louise Ski Resort
11.2024 - Current
Bottleshop Attendent
Mavea Hospitality
01.2023 - 11.2024
Bartender/ Bottleshop Attendent
Bargara Hotel
05.2019 - 02.2021
Barista
Bargara Beach Hotels
03.2019 - 02.2021
High School Diploma -
Bundaberg Christian Collage
- Certificate II Retail Cosmetics
- Certificate III Beauty Services
- RSA
- RSG
Diploma - Beauty Therapy
Tafe Queenslnad
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