Ihor Kutsenko
Lake Louise
Summary
Supportive and diligent individual with 13 months of experience in the culinary industry. Deep understanding of maintaining a pristine hotel and ensuring customer satisfaction gained through time at Fairmont Chateau Lake Louise. Strong communication skills and expertise in customer service. Valuable lessons in customer service, organization, teamwork, and effective delegation learned from working in the busy tourism industry. Background in food and beverage and customer service, confident in making valuable contributions to your team. Grateful for the opportunity to apply and eager to expand knowledge in F&B customer service. Approach every task with joy and a positive attitude, ready to embrace any challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Fairmont Chateau Lake Louise
10.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Prep cook
Fairmont Chateau Lake Louise
07.2023 - Current
- Prepare, cook and service all food items for restaurant menus according to the recipes and standards
- Have full knowledge of all menu items in area
- Receiving, and maintaining proper rotation of products in all chillers to minimize wastage/spoilage
- Adhere to and follow ALLSAFE health and safety protocols
- Flexibility to work in any kitchen venue environment at anytime
- Consistently offering professional, engaging and friendly service
- Team-based environment working in two to three staffing areas
Night cleaner
Fairmont Chateau Lake Louise
12.2022 - 07.2023
- Exuding a positive personality, smile, and promoting constructive work environments
- Exposure to food service grade chemical cleaning supplies
- Upkeep clean and sanitary conditions of dishwashing areas and relative kitchen spaces
- Working in humid and hot environments
- General cleaning - mopping, sweeping, scrubbing, cleansing, polishing
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
Factory worker
Nivea Factory
07.2022 - 11.2022
- Ability to work cohesively with colleagues as part of a team with minimum supervision
- Physically fit as standard and walking throughout shift
School Constructor
01.2021 - 01.2022
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Education
International Scientific Technical University Academician Yuriya Buhaya -
International Scientific Technical University Academician Yuriya Buhaya
08.2021
High School Diploma -
No. 308 High School
02.2017
Skills
- Teamwork
- Housekeeping
- Customer service
- Mopping and sweeping
- Vacuuming
- Health and safety compliance
- Kitchen cleaning
- Residential cleaning
- Window cleaning
- Physically strong
- Guest relations
- Chemical handling
- Multitasking and prioritizing
- Time management
- Team support and collaboration
- Professional and courteous
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Safe food handling
- Excellent memory
- Food preparation
- Menu memorization
- Inventory management
- Excellent math skills
- Cooking
- Sandwich preparation
- Basic math
- Physical stamina
- Table setting
- Conflict resolution
Certification
Alberta ProServe
Personal Information
Visa: Work Permit
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Housekeeper
Fairmont Chateau Lake Louise
10.2024 - Current
Prep cook
Fairmont Chateau Lake Louise
07.2023 - Current
Night cleaner
Fairmont Chateau Lake Louise
12.2022 - 07.2023
Factory worker
Nivea Factory
07.2022 - 11.2022
School Constructor
01.2021 - 01.2022
High School Diploma -
No. 308 High School
Alberta ProServe
International Scientific Technical University Academician Yuriya Buhaya -
International Scientific Technical University Academician Yuriya Buhaya
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