Sofiane Achir
Laval
Summary
Hardworking and motivated to contribute to the team's success by working with enthusiasm, paying attention to detail and demonstrating excellent interpersonal and communication skills. Dynamic student in science and technology, with excellent academic results and a willingness to learn. Eager to expand my horizons and make a positive impact.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tim Hortons
02.2024 - Current
- Greet and assist customers at the counter and drive-thru with a friendly, professional attitude.
- Accurately take and process orders using the POS system.
- Prepare and serve food and beverages according to brand standards.
- Maintain cleanliness and organization of the work area, including dining space and prep stations.
- Handle cash, debit, and credit transactions, and balance the till at the end of shift.
- Ensure efficient service during peak hours by working quickly and collaboratively with team members.
- Address customer inquiries and resolve complaints to ensure a positive guest experience.
- Restock supplies and assist with opening and closing procedures as needed.
Assistant Business Manager
Biolabo
08.2023 - 07.2024
- Coordinated projects from planning to delivery.
- Monitored timelines, budgets, and technical requirements.
- Acted as liaison between technical, sales, and logistics teams.
- Facilitated communication among stakeholders.
- Attended client and partner meetings.
- Handled client requests and followed up on needs.
- Supported contract negotiations.
Sales Manager
Sarl Iflissen
11.2021 - 05.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing to launch and promote new products.
Security Agent
BSL Securite
06.2021 - 09.2021
- Maintained security systems and ensured site safety.
- Responded to emergencies, including intrusions, fires, and medical incidents.
- Assisted and protected individuals during incidents of aggression.
- Conducted night patrols to deter unauthorized access.
- Supervised loss prevention staff and managed access control.
- Promoted fire safety awareness and evacuation procedures.
- Coordinated with team and management via radio, phone, and computer.
- Monitored building access points to prevent theft and ensure asset protection.
Restaurant Manager
L'Atelier En Ville
01.2019 - 05.2021
- Ensured consistent quality of service, food, and presentation through regular checks.
- Established partnerships with local suppliers for quality control and cost-effective sourcing.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled personnel administration, including payroll and scheduling.
- Managed inventory: conducted regular stock checks, placed orders, received deliveries, and negotiated with suppliers.
Education
Bachelor of Science - Computer And Electronic Systems
Université Du Québec À Montréal
Montreal, QC06-2027
Bachelor of Science - Science And Technology (Electronics)
Université Mouloud Mammeri De Tizi Ouzou
Algeria 06-2024
No Degree - Science And Technology
École National Supérieur Travaux Publique
Algeria 06-2022
Diploma in Electrical Engineering - Technical Mathematics
Lycée Rabah Stambuli
Algeria 10-2020
Skills
- Fluent in French and Arabic; intermediate proficiency in English
- Programming: C, HTML, Python, Kali Linux (basic knowledge)
- Microsoft Excel
- Customer service
- Active listening
- Critical thinking
- Motivation
- Ability to multi-task
- Perseverance
- Responsible
- Team Spirit
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Elementary
Interests
Passionate about soccer (played with Club Olympique Paris), enjoy drawing, listening to music, reading, swimming, and staying active through various sports
Timeline
Customer Service Representative
Tim Hortons
02.2024 - Current
Assistant Business Manager
Biolabo
08.2023 - 07.2024
Sales Manager
Sarl Iflissen
11.2021 - 05.2022
Security Agent
BSL Securite
06.2021 - 09.2021
Restaurant Manager
L'Atelier En Ville
01.2019 - 05.2021
Bachelor of Science - Computer And Electronic Systems
Université Du Québec À Montréal
Bachelor of Science - Science And Technology (Electronics)
Université Mouloud Mammeri De Tizi Ouzou
No Degree - Science And Technology
École National Supérieur Travaux Publique
Diploma in Electrical Engineering - Technical Mathematics
Lycée Rabah Stambuli
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