SOFIA VELAZQUEZ PADILLA
Toronto,ON
Summary
Proven Manager of Operations with a track record of enhancing customer satisfaction and streamlining operations at Bakery Nails. Excelled in staff management and decision-making, achieving significant improvements in service quality and operational efficiency. Skilled in teamwork and collaboration, adept at driving performance and resolving issues to exceed objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager of Operations
Bakery Nails
03.2023 - 03.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Manager of Operations
Nails Junkie
09.2022 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Hairstyling
Canadian Beauty College
Vaughan, ON02.2025
Hairstylist
ARMSTRONG, INTERNATIONAL BEAUTY ACADEMY
Culiacan, Mexico02.2016
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
Languages
English
Professional Working
Certification
Toefl ITP
Timeline
Manager of Operations
Bakery Nails
03.2023 - 03.2024
Manager of Operations
Nails Junkie
09.2022 - 03.2023
Hairstyling
Canadian Beauty College
Hairstylist
ARMSTRONG, INTERNATIONAL BEAUTY ACADEMY
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