Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sofia Valoyes

St. John's,NL

Summary

Motivated nursing student with a strong desire to contribute to a medical services team as a Medical Services Aide. Possessing a solid foundation in healthcare practices and a compassionate nature, I am dedicated to providing exceptional patient care and support. With excellent communication and teamwork skills, I am able to collaborate effectively with interdisciplinary healthcare professionals to ensure optimal patient outcomes. Seeking to apply clinical experience and passion for helping others in a dynamic medical services environment.

Seeking to maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Air Canada
03.2022 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate

Bath & Body Works
07.2018 - 03.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Volunteer

Valorie Parrett
09.2017 - 06.2018
  • Volunteered with groups and organizations to help make measurable differences for New Canadians in St. John's.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Taught study skills and other methods for test preparation.
  • Assisted with feeding and monitored intake to children achieve nutritional objectives.
  • Utilized nursing knowledge to identify child needs and offer appropriate remedies.
  • Participated in fun group activities with children to boost mood, improve overall memory and provide light entertainment.

Education

Bachelor of Science - Nursing

Memorial University of Newfoundland
St John’s, NL
05.2027

High School Diploma -

Waterford Valley High
St. John's, NL
06.2019

Skills

  • Cleaning
  • Teamwork
  • Emotional Support
  • Teaching
  • Tutoring
  • Critical-thinking and Problem-Solving skills - Able to think about situations objectively and develop suitable solutions to issues
  • Attention to detail
  • Time management skills
  • Ability to work long hours while maintaining composure
  • Quick learner - Able to efficiently and effectively gain knowledge on a subject once introduced
  • Receptive - Able to receive directions and instructions
  • Adaptable
  • Honest
  • Timely
  • Organization and Planning
  • Compassionate

Additional Information

  • Fluent in English, Spanish, and French.

Timeline

Customer Service Representative

Air Canada
03.2022 - 08.2022

Sales Associate

Bath & Body Works
07.2018 - 03.2020

Volunteer

Valorie Parrett
09.2017 - 06.2018

Bachelor of Science - Nursing

Memorial University of Newfoundland

High School Diploma -

Waterford Valley High

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Sofia Valoyes