Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Sofia Valoyes

St. John's,Newfoundland

Summary

Dedicated nursing student with a passion for wellness, health promotion, and providing exceptional interactions with individuals of all backgrounds. I am eager to leverage my strong foundation in patient care, effective communication, and critical thinking skills in a dynamic environment that prioritizes well-being, empowerment, and community engagement. I am known for my empathetic nature, adaptability, and commitment to fostering an inclusive and supportive atmosphere.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Air Canada
St. John's, NL
03.2022 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate

Bath & Body Works
St. John's, NL
07.2018 - 03.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Volunteer

Valorie Parrett
St. John's, NL
09.2017 - 06.2018
  • Volunteered with groups and organizations to help make measurable differences for New Canadians in St. John's.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Taught study skills and other methods for test preparation.
  • Assisted with feeding and monitored intake to children achieve nutritional objectives.
  • Utilized nursing knowledge to identify child needs and offer appropriate remedies.
  • Participated in fun group activities with children to boost mood, improve overall memory and provide light entertainment.

Education

Bachelor of Science - Nursing

Memorial University of Newfoundland
St John’s, NL
04-2027

High School Diploma -

Waterford Valley High
St. John's, NL
06-2019

Skills

  • Teamworker
  • Critical-thinking and Problem-Solving skills - Able to think about situations objectively and develop suitable solutions to issues
  • Attention to detail
  • Time management skills
  • Ability to work long hours while maintaining composure
  • Quick learner - Able to efficiently and effectively gain knowledge on a subject once introduced
  • Receptive - Able to receive directions and instructions
  • Adaptable
  • Honest
  • Timely
  • Organization and Planning
  • Compassionate

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional

Certification

  • BLS First Aid

References

  • Valorie Parrett (Volunteer Work): (709) 682-7741
  • Lisa Mills (Clinical Instructor): (709) 290-3249
  • Natalie Peddle (Laboratory Instructor): nataliep@mun.ca

Timeline

Customer Service Representative

Air Canada
03.2022 - 08.2022

Sales Associate

Bath & Body Works
07.2018 - 03.2020

Volunteer

Valorie Parrett
09.2017 - 06.2018

Bachelor of Science - Nursing

Memorial University of Newfoundland

High School Diploma -

Waterford Valley High

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Sofia Valoyes