SOFIA GIANCASPRO-PHILLIPS
Customer Service Representative
Markham,ON
Summary
Dependable and productive Customer Service Representative with strong oral and written communication, organizational and analytical problem-solving skills. Solid team player with a positive demeanor and a dedication to enhancing customer experience. An exceedingly self-motivated individual skilled in cash register operation and interpersonal communication, seeking an opportunity to contribute to a company that offers a genuine opportunity for growth.
Overview
2
2
years of post-secondary education
Work History
Customer Service Representative
Il Bistro Cafe & Pizzeria
2023.08 - 2023.08
- Handled customer inquiries and suggestions courteously and professionally and escalated major issues to supervisor.
- Resolved customer complaints with empathy.
- Contributed to positive work environment by maintaining open communication with coworkers and supervisors.
Volunteer Gardener
Loretto Maryholme
2023.07 - 2023.07
- Identified and removed invasive plants and weeds for garden aesthetics.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Streamlined garden maintenance processes by organizing tools and equipment efficiently for daily use.
Education
High School Diploma -
Keswick High School
Keswick, ON 2024.07 - 2026.07
Skills
Customer Service
Attention to Detail
Cash Register Operation
Interpersonal Skills
Multitasking
Basic Mathematics
Teamwork and Collaboration
Task Prioritization
Time management abilities
Leadership
Languages
English
Native or Bilingual
Ji jitsu
Practitioner of Jit-Jutsi: Skills in discipline, physical fitness and self defense, applying mental toughness and problem-solving abilities to achieve goals.
Timeline
High School Diploma -
Keswick High School
2024.07 - 2026.07
Customer Service Representative
Il Bistro Cafe & Pizzeria
2023.08 - 2023.08
Volunteer Gardener
Loretto Maryholme
2023.07 - 2023.07
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